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Genesys Cloud CX Reviews - Page 7
165 reviews
Recommended
Anonymous Reviewer
Verified reviewer
Civil Engineering, 5,001-10,000 employees
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Genesys is a great company that cares about the opinions of their customers.
Simple to setup a new instance. Easy to use admin features. No local hardware to manage.
It's still a pretty young product, so some features are still being heavily developed.
Teddy W.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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Great product with very comprehensive and flexible functionality Easy to use. Very user-friendly.
Technically superior
None
Jonathan O.
Utilities, 501-1,000 employees
Used monthly for 1-2 years
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The user interface is instinctive and so user friendly. Quick to pick up. A fantastic product.
Still to find something that I don't like. Compared to old product this is worlds apart
Anonymous Reviewer
Verified reviewer
11-50 employees
Used weekly for 6-12 months
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1. Easy to use tool for meetings 2. user interface is impressive 3. Regular updating the tool is a value addition
1. In a group you can not check whether a person is part of group untill unless he is online 2. Call not possible if group size is more than 6
Anonymous Reviewer
Verified reviewer
Computer Software, 51-200 employees
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This software runs in the cloud environment and is very easy to install
I think cloud environment is not very safe
Dominique L.
Verified reviewer
Used other for less than 6 months
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Pureloud allows us to set up new way to build customer journey, taking into account phone calls, live chats, with a seamless integration with Salesforce as CRM.
As we wanted to impement the full solution as a service, the configuration from a security & network point of view was not as easy as expected.
Nancy B.
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used weekly for less than 6 months
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Allows contact centers to offer multiple channels of support with ease and the ability to move services to the cloud.
Easy to navigate from both an admin, supervisor and agent perspective
Can’t really think of any cons yet. I am newly trained in selling it.
Doretha R.
Entertainment, 1-10 employees
Used weekly for less than 6 months
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Can’t complain
It was able to dial and make outgoing calls easy
There was some glitches that caused it to drop calls
Stephanie B.
Veterinary, 5,001-10,000 employees
Used other for less than 6 months
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very poor
nothing so far since we are unable to set up the product SFDC bridge connector
we are trying to set up PureCloud to work with the SFDC bridge connector - not able to set this up and not support from Genesys
Mikaël M.
Verified reviewer
Telecommunications, 501-1,000 employees
Used other for less than 6 months
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Time to Market, user interfaces, all in one platform
Integration with legacy applications, end user autonomy
Kathryn R.
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Integration with Salesforce did not work as promised. Technical support is lacking on the business side.I have submitted this review based on only the free trial version.
No pros were added to this review
No cons were added to this review
Carlene W.
Medical Practice, 11-50 employees
Used other for less than 6 months
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A disappointing choice waiting to get out of contract and switch to other product
There online information is extensive but needs to be organized to facilitate easy searching.. try google indexing methods
The sales staff, service staff , and billing staff are impossible . The technical staff are the most pleasant people.
Tahsin A.
Verified reviewer
Information Technology and Services, self-employed
Used monthly for less than 6 months
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The best thing is, it is really ready to go software for the contact centres, you can even start to work on day 2 with a simple integrations. As this is a SAAS platform, the updates from Genesys also really important and it seems they are doing this really good.
It's still a young product, so some features are still being developed.
Ankit B.
Mechanical or Industrial Engineering, 5,001-10,000 employees
Used monthly for less than 6 months
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Not so good
Ease of use Technically superior Great product with very comprehensive and flexible functionality which makes works easier
Unreliable service 24x7, lack of ability to record and report on IVR data We experienced large scale loss of call center report data
Damir S.
Verified reviewer
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No pros were added to this review
No cons were added to this review
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