Genesys Features

Genesys

Multi-channel contact center

5.0/5 (2 reviews)

Genesys Feature Summary

  • Personalized self-service in the IVR
  • IVR context delivered with the call
  • Call routing
  • Call monitoring
  • Call recording and Voice biometrics
  • Natural language-based name and address capture
  • Real-Time transcription
  • Genesys Inbound IVR & Genesys Outbound IVR
  • Multi-Channel IVR
  • Workforce Optimization
  • Genesys Speech and Text Analytics
  • Business best practice recommendations
  • Genesys Agent Scripting
  • Back Office Optimization
  • Mobile marketing
  • Payments & collections
  • Real-time monitoring & historical reporting
  • Business intelligence dashboards
  • 3rd party CRM integrations
  • Genesys CX Analytics integration

Customer Service & Support Feature Comparison

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Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 8.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14 reviews

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