getReply Pricing, Features, Reviews & Comparison of Alternatives


Simple Customer Support Software

5.0/5 (2 reviews)

getReply overview

getReply is multi-channel, web based customer service software, which helps you provide customer support through all available support channels, including email, voice, live chat, facebook, twitter, contact forms a and knowledge base.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Czech, Danish, Dutch and 13 other languages, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
getReply screenshot

getReply reviews


Very good
Value for money
Ease of use
Customer support
Peter Flood

Finally found the right solution

Reviewed 2013-12-29
Review Source: GetApp

We've been looking for a customer support software like this for a long time. Finaly getReply has come up with a great solution. With their pricing model, we managed to cut spendings on customer support for more than 60%- great pricing - easy to learn and use

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The greatest of all customer support software

Reviewed 2014-01-14
Review Source: GetApp

We were simply blown away by getReply and its simplicity in comparison with other helpdesk software. getReply is by far the best customer support solution out there right now.- simple - fast - easy to use

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getReply pricing

Starting from
Pricing options
Free trial
Open source
View Pricing Plans

3¢ per reply (Reply is an answer to your customer’s question.)

- unlimited agents
- unlimited contacts
- unlimited features
- cancel anytime
- 27/4 support (email, chat)

Free up to 100 replies/month

getReply features

Knowledge Base

API (160 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (66 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for getReply

Key features of getReply

  • Easy-to-use Interface
  • Multichannel support(Email, Voice, LiveChat, FB and Twitter)
  • Live Chat
  • Multilingual
  • Unlimited agents
  • Hybrid tickets
  • Gamification
  • Automatic Ticket Distribution
  • Knowledge Base
  • Departments, Tags and Filters
  • Analytics
  • Intelligent Spam Filter
  • Service-level Agreement (SLA)
  • Twillio Voice Integration
  • Ticketing System
  • Help Center
  • Mobile ready
  • Automation (Time and Event based Rules)
View All Features


getReply's idea is to involve whole company into providing customer support. Manage your expenses more effectively by paying only for real outputs. 3¢ per reply. Forever. Unlimited agents. Unlimited features.