getReply Features

getReply

Simple Customer Support Software

5.0/5 (2 reviews)

getReply Feature Summary

  • Easy-to-use Interface
  • Multichannel support(Email, Voice, LiveChat, FB and Twitter)
  • Live Chat
  • Multilingual
  • Unlimited agents
  • Hybrid tickets
  • Gamification
  • Automatic Ticket Distribution
  • Knowledge Base
  • Departments, Tags and Filters
  • Analytics
  • Intelligent Spam Filter
  • Service-level Agreement (SLA)
  • Twillio Voice Integration
  • Ticketing System
  • Help Center
  • Mobile ready
  • Automation (Time and Event based Rules)

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (186 other apps)
Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
Workflow Management (74 other apps)

getReply Feature Reviews

2 reviewers had the following to say about getReply's features:

Peter Flood

Finally found the right solution

2013-12-29

We've been looking for a customer support software like this for a long time.

Pros

- great pricing - easy to learn and use

Source: GetApp
Helpful?   Yes   No
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Peter

The greatest of all customer support software

2014-01-14

We were simply blown away by getReply and its simplicity in comparison with other helpdesk software. getReply is by far the best customer support solution out there right now.

Pros

- simple - fast - easy to use

Source: GetApp
Helpful?   Yes   No
Read more