Additional information for eHelpDesk
Key features of eHelpDesk
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- Automated Routing
- Automated Rules & Workflow
- Branded Self-Service Portal
- Change History
- Charts, Metrics & Analytics
- Communication Management (Email, Call, Chat)
- Compliance Reports
- Configuration Management Database
- Customer Engagement Center
- Dashboards & Reports
- Data Encryption
- Data Visualization
- Drag & Drop Functionality
- HIPAA Compliance
- Help Desk
- IT Asset Management & Tracking
- Knowledge Management
- Known Issue Management
- Live Chat
- Mobile optimized
- Natural language, Boolean, & Keyword Search Engines
- Queue Management
- Real-Time Monitoring
- Support Ticketing
- Ticket Management
• Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
• Robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making.
• Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
• Giva’s dashboard supports colorful charts, metrics and analytics, providing complete visibility into critical issues and priorities. Everybody can quickly build their own personalized home page dashboard with widgets from a library by intuitive drag and drop capability.
• View, manage and prioritize tickets on the go using Giva’s HIPAA-compliant mobile app. There's no need to download or install anything as the mobile app is fully browser-based.
• Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows according to the needs of your organization.
• Giva is a HIPAA-compliant solution, ensuring all sensitive medical records or healthcare data is managed safely and securely.