Giva Pricing, Features, Reviews & Comparison of Alternatives

Giva

Cloud based help desk software for businesses of all sizes

4.86/5 (35 reviews)

Giva overview

What is Giva?

Founded in 1999, Giva is a cloud-based help desk management suite which supports a range of products including, ITIL help desk, asset & knowledge management, change management, and a mobile app for Techs to manage relationships on the go. Giva is HIPAA compliant.

Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Optimized for mobile, Giva allows you to view, manage and prioritize open tickets, as well as track time worked on tickets while on the go via mobile or tablet devices. The Giva mobile application is HIPAA-compliant and fully browser-based, so there's no need to download or install anything.

HIPAA-compliant encryption-at-rest ensures all sensitive health and medical record data is managed safely and securely. Giva provides all customers with the extra security and peace of mind of HIPAA compliance at no additional cost.

Giva’s cloud help desk is designed to streamline ticket management by organizing and prioritizing tickets, plus measuring customer satisfaction, agent performance and team productivity from a central location. The Giva dashboard provides real-time colorful charts and metrics, to help monitor all customer activity closely to ensure no request or issue is ever overlooked. Giva offers tools to help you address the most critical issues first and manage all conversations through a single unified app. You can streamline processes with business rules and automating workflows and providing 24/7 support through a branded self-service portal and knowledge base.

Giva’s asset management solution offers a configuration management database (CMDB) providing accurate and up-to-date information on all the IT assets and configurations, as well as custom assets. This database provides a central location from which to track all interrelationships between assets, incidents and problems

Giva’s knowledge management software helps create, categorize and retrieve knowledge, that helps increase first contact resolution and allows self-service to decrease call volume. The change management software enables you to monitor change requests and approvals from a single screen to meet all compliance requirements such as Sarbanes-Oxley Act (SOX).
www.givainc.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India

Supported languages

English
Giva screenshot: Dashboard for Real-time Metrics and Key Performance IndicatorsAdmin Intro eHD v2.0 (final)Giva screenshotGiva screenshotGiva screenshotGiva screenshotGiva screenshot: Access Giva on any internet-enabled deviceCreate Ticket - HD v2.1 (final)v3.3 Dashboard v4 (final)Reports - HD v3.1 (final)

Giva user reviews

Excellent
30

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.9
  4.8
Elaine Tanner Watson

Giva helped revamp our B2B repair operation workflow & significantly increased customer satisfaction

Used daily for 6-12 months
Reviewed 2019-06-11
Review Source: Capterra

Giva helped us make internal changes to streamline our operations and increase efficiency. With the Giva reports and dashboards, I can keep an eye on all the departments and see if we are all properly coordinating to get repairs done ASAP and machines shipped back to customers. Before Giva, I never had this visibility. Giva helped us focus on weak spots in make significant improvements in our workflows. Before using Giva, I could not easily measure the productivity of our repair operation. Now, I’ve got excellent tools to measure performance, productivity and customer satisfaction. Giva technical support is exceptional and we always get an immediate response with insights that help us to keep getting more out of the product.

Pros
We’re using Giva to track our busy B2B repair operation since none of our internal systems could optimize this important process. Our customers ship us machines that are critical to their revenue generation so it’s important for us to minimize the time that we spend holding and repairing the machines. We use Giva to coordinate the intake, processing, repair and outbound shipment back to our customers. We’ve achieved exceptional results using Giva and significantly improved repair team productivity and customer satisfaction. We know all the intricacies of repairing our machines, but we are not tech savvy with software. Giva was very easy to configure to our unique needs using its very intuitive administration. Our account manager provided hands-on assistance that sped the deployment and allowed us to fully vet Giva during our 30-day trial. It only took about 20 minutes to train our repair team on how to use Giva since it’s simple and very intuitive to use. Using Giva we architected our entire repair workflow to use mobile phone texting to keep our customers apprised of all stages of their repair. The major benefit is that it keeps them up to date in real-time so they do not have to call our facility for updates and they know exactly when they will receive their machines back.

Cons
None...nothing to add or complain about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

James Fuller

50% Increase in My Productivity & Giva is 70% faster than KACE, Spiceworks, AutoTask-Less Clicks

Used daily for 2+ years
Reviewed 2020-11-20
Review Source: Software Advice

I like the home page dashboard where I can add as many widgets as desired and resize them all to my liking I’ve not seen a software in the cloud with that function at Giva’s value orientated price point. The Dashboard has helped me increase my productivity by about 50%. The case/ticket Macro and Auto Close features will enable us to quickly effect many changes to speed resolution and increase customer satisfaction. The Scheduled Tasks features will help us unify maintenance and checks ups and serve as a way to never forget deadlines.

Pros
Our experience with Giva has been exceptional. It is super easy to get up and running right “out of the box”. There is depth to the configuration options, but it’s presented in a way that’s incremental and easy to understand. We can do as much customization as desired to get initially started and then do more advanced options as we grow into them. Although there’s a library of video tutorials and training materials, I became highly productive with Giva after just 3 days without using any learning materials. In our past experience using other systems it’s taken us many weeks to become productive. We compared Giva to KACE 1000 by Quest, Spiceworks, AutoTask and others. Giva’s user interface is considerably more elegant, well designed and easy to look at all day.

Cons
Not anything negative for right now. It's been a great experience learning and using Giva.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

IT/Ecomm Management

Used monthly for 6-12 months
Reviewed 2019-04-25
Review Source: Capterra

Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster.

Pros
I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns.

Cons
I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Angel Schultze

BIG increase in customer satisfaction, rolled out self-service portal to 900 people over weekend

Used daily for 6-12 months
Reviewed 2020-05-02
Review Source: Capterra

We evaluated ZenDesk, Salesforce.com, Freshdesk and Zoho before deciding on Giva. Giva was the only vendor that met all of our function requirements and it’s also the easiest to use. We never heard of Giva before, but we were very impressed when we did a deep dive and thorough 30-day trial. We did not even have to talk to a sales rep for the longest time since it was so easy to configure and get information from the web site. Giva is also much more fairly priced with a bundle of all modules which included all functionality. Other vendors carve up their products and try to extract extra money. The Dashboards and reports are phenomenal. We can immerse ourselves in the data and quickly see key information and trends. We had some very big issues with onboarding new employees and customers due to our rapid growth. All of those pain points have gone away. I meet with our senior leadership on a regular basis and can now present real-time reports. We like the multiple independent service desk function and may deploy it to other departments like Customer Service and HR to get the same benefits that we’ve realized in IT.

Pros
Deploying Giva has been a monumental win for our IT organization. The ROI generated has been tremendous. Giva has given us operational transparency and allows our teams to better collaborate. The HIPAA compliant application is very user friendly which allowed us to quickly roll out the employee self-service portal to 900 people with limited training. The comprehensive library of free video tutorials allowed our folks to learn at their own pace and prepare for the transition. We shut down our old system on a Friday and went live with Giva on Monday without a glitch. One of the business results is that now we are earning a 4.8 rating (out of 5) on our customer satisfaction surveys from Giva. That has been a very big turnaround in the level of satisfaction and mostly attributable to our move to Giva.

Cons
It was very easy to get up and running on Giva and many other products were so more difficult. So, no "Cons" for GIva.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ken Billig

Excellent Dashboards and Reports; Fantastic Customer Service

Used daily for 1-2 years
Reviewed 2020-03-06
Review Source: Capterra

We have been very successful in getting our employees to use the Giva self-help portal to help them quickly find solutions to their problems, and if they can’t, then they can easily open up a case online. Also, we use Giva for our off boarding and moves and the result is that it’s now much more smooth and efficient. We love the drag and drop widgets on the Dashboard. Everybody has their own custom home page Dashboard so they can focus on what’s important to them. We also depend upon the email alerts which can be configured with business rules that delivers information to the right person and groups for escalation, if necessary. It was easy to get up and running on Giva and it’s very scalable so as we expand Giva can meet our future features/functions and workflow requirements. There’s a lot of functionality in Giva that we do not use today, but we know we will grow into it in the future such as Macros, Autoclose, etc. We are very happy with Giva and highly recommend it to our colleagues in healthcare and other security minded and demanding industries.

Pros
Our business is in healthcare so we needed HIPAA compliance, excellent reports/dashboards and the system had to be easy and quick to deploy and use by our employees. We support 400 employees across 13 geographically dispersed substance abuse recovery centers and we are on a fast growth track to soon have 30 centers. Our IT and Facilities staff and 400 employees are very happy with Giva. Now we are hitting 100% of our service level agreement targets with approximately 800 cases per month. We are doing this with just a small team of IT and Facilities people using Giva. The metrics and analytics from Repots are fantastic and we present them to leadership twice per month so the entire organization is well appraised of the volume and complexity of our work and any hot issues. We are using Giva’s multiple service desk function to segregate the work of two departments. IT and Facilities each have a separate and uniquely configured service desk so they can both focus on their cases and view relevant home page Dashboards and Reports. We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

Cons
It does all we need it to do right now and we can grow into it as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Giva pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
View Pricing Plans

Team: $29/month
Business: $39/month
Professional: $69/month

Giva features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Knowledge Base Management
Monitoring
Multi-Channel Communication
Reporting & Statistics
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Instant Messaging (104 other apps)
Multi-Language (76 other apps)
Social Media Integration (91 other apps)

Videos and tutorials

Additional information for Giva

Key features of Giva

  • Automated Routing
  • Automated Rules & Workflow
  • Branded Self-Service Portal
  • Change History
  • Charts, Metrics & Analytics
  • Communication Management (Email, Call, Chat)
  • Compliance Reports
  • Configuration Management Database
  • Customer Engagement Center
  • Dashboards & Reports
  • Data Encryption
  • Data Visualization
  • Drag & Drop Functionality
  • HIPAA Compliance
  • Help Desk
  • IT Asset Management & Tracking
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Mobile optimized
  • Natural language, Boolean, & Keyword Search Engines
  • Prioritizing
  • Queue Management
  • Real-Time Monitoring
  • Support Ticketing
  • Ticket Management
  • Widgets
View All Features

Benefits

• Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

• Robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making.

• Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

• Giva’s dashboard supports colorful charts, metrics and analytics, providing complete visibility into critical issues and priorities. Everybody can quickly build their own personalized home page dashboard with widgets from a library by intuitive drag and drop capability.

• View, manage and prioritize tickets on the go using Giva’s HIPAA-compliant mobile app. There's no need to download or install anything as the mobile app is fully browser-based.

• Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows according to the needs of your organization.

• Giva is a HIPAA-compliant solution, ensuring all sensitive medical records or healthcare data is managed safely and securely.