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Gladly vs Chatbot Comparison

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Overview

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels...

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

38

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

24

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.
It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.
Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them.

Cons

Not enoughreviews yet

Cons

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.
However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.
Majority of customer complaints get automated chatbot response.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features89
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Complaint Management
  • Computer Telephony Integration
  • Content Management
  • Contextual Guidance
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Distribution
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Recommendations
  • Productivity Analysis
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • SMS Messaging
  • Scenario Planning
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Speech Recognition
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Personal Assistant (VPA)
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features48
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Complaint Management
  • Computer Telephony Integration
  • Content Management
  • Contextual Guidance
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Distribution
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Product Recommendations
  • Productivity Analysis
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • SMS Messaging
  • Scenario Planning
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Speech Recognition
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Personal Assistant (VPA)
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Gladly vs. Chatbot

See how Gladly and Chatbot stack up against each other by comparing features, pricing, ratings, integrations, security & more.