Gladly vs Kustomer Comparison

HubSpot CRM

Zendesk Suite

Freshdesk

CXone Mpower

Gorgias

Freshchat

Compare Gladly and Kustomer based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

Alerts/Escalation

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Computer Telephony Integration

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customizable Branding

Dashboard

Document Storage

Email Management

Feedback Management

File Sharing

Forms Management

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Negative Feedback Management

On-Demand Communications

Outbound Call Center

Performance Metrics

Personalization

Predictive Analytics

Predictive Dialer

Proactive Chat

Progressive Dialer

Quality Assurance

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Routing

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

SMS Messaging

Social Media Integration

Social Media Monitoring

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Voice Mail

Workflow Management

Gladly

Web-based

Customer Care Coordinator

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

Customer Service Representative 

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

Affiliate Administrator

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Customer Service Representative

Gladly is easy to use and makes everything easy to use! my overall experience is excellent and very satisfied.

Personal Trainer

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

Customer Service Associate

I love this software because of the many used and quality interactions.

Customer Service Team Lead

So easy to use to communicate with customers. They love the integration with shopify and how easy it is for us to locate orders.

Customer Service Agent

It is super user friendly, no need of anything like downloads, I may work anywhere and everywhere with Gladly.

Customer Relations Manager

The pricing works for our small team, it was easy to launch, support is responsive and helpful.

customer service

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.

Director of Operations and CX

Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

It is the best tool for customer service that I've used in my life, and I've been working since 2014 on customer service.

CX/Soc Team Lead

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

Team Lead

Reporting, it's hard to generate the per-hour reporting and small screen for writing an email.

Looking at a white screen all day is hard on the eyes.

Customer Support Analyst

Reliability, ease of use, efficiency, customer profile management, communication history via all channels,  integration.

Customer Service Rep

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website.

CX Advisor

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.

Gladly screenshot

Large Enterprises

Mid Size Business

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Augmented Analytics

Automated Responses

Chatbot

Client Portal

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Customer Experience Management

Customer History

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Visualization

Drag & Drop

Email Templates

Engagement Tracking

Event Triggered Actions

Intent Recognition

Language Detection

Lead Capture

Monitoring

Multi-Language

Natural Language Processing

Performance Management

Prioritization

Process/Workflow Automation

Query Suggestions

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Returns Management

Search/Filter

Single Sign On

SSL Security

Tagging

Trend Analysis

Virtual Assistant

Visual Analytics

Widgets

Kustomer

Customer Support Lead

I love Kustomer's tag management, snooze statuses, and the ability to move and merge tickets. It is definitely one of the more robust customer support tools with lots of great features.

Customer Advocate Representative

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.

People Experience Assistant. 

The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.

Supervisor

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

Director of Customer Success

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

SME Mentor Support

How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

Phone Order Transmission Team Lead

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

Easy to use and navigate, user friendly and fun to use.

Gladly vs Kustomer Comparison

Gladly

Kustomer

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives