Glassix Features & Capabilities

Glassix

Zendesk Suite

Zoho Desk

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Alerts/Notifications

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Chat/Messaging

Collaboration Tools

Customer Database

Customer History

Data Import/Export

Document Storage

Email Management

Feedback Management

Inbox Management

Interaction Tracking

Monitoring

Multi-Channel Communication

Multi-Language

Performance Metrics

Personalization

Real-Time Chat

SMS Messaging

Social Media Integration

Surveys & Feedback

Template Management

Third-Party Integrations

Video Support

Workflow Management

LiveAgent

Bitrix24

Genesys Cloud CX

JustCall

Great product, easy to use, makes your work more efficiant and great service. I highly recommend! 

Hey Avital,
Thanks for the shoutout!  

Super pumped that Glassix is making your days brighter. Keeping things easy and efficient is our jam!

Cheers to rocking it together,
Team Glassix

Enhancing Customer Communication in Logistics and Event Production with Glassix

Glassix recommendation

Thank you for your review, Doron! 
We're honored to have you as a valued customer. Rest assured, we're continuously working to enhance the Glassix platform for you and your team. We appreciate your feedback!

It's the best of the best platform to do 

aquarole review 

Enhancing Customer Experiences: Why Glassix is a Must-Have Tool

 I highly recommend it to anyone looking to streamline their communication processes and enhance their customer service capabilities.

Streamlined Communication with Glassix.

Effortless conversation flow with less time navigating one platform to another.

Deliver exceptional customer experiences

Overall, this app is very recommended especially for those who handle multiple business accounts across social media platforms. Though I only had 30 days of experience (because of the free trial), it is enough for me to testify how efficient Glassix is to use. I will be availing again once I can afford it already.

Not just for business owners; but for students too!

Easy to use to make me cry about

Overall, I had an amazing experience with Glassix through AI communication. I manage my communication through messaging channel and making the process more efficient for the beginner business owner like us. 
I highly recommend it to anyone looking for quality platform in messaging channel that connected across any digital messaging.

Excellent Messaging Channel

My experience with Glassix has been nothing short of amazing! From its intuitive interface to its powerful features, it's truly a game-changer for customer support. With Glassix, I've been able to streamline my workflows, track interactions effectively, and provide top-notch service to our customers. I highly recommend giving it a try—it's the ultimate tool for optimizing your customer support efforts and taking your business to the next level!

Glassix Delivers Exceptional Customer Support Solutions!

My experience with Glassix was superb! This app helps me to manage multiple business accounts across different social media in one platform. Even though I used the 30-day free trial, I was able to witness first hand how efficient and user friendly Glassix was. This app is so easy to set up and use and it can be used as a customer support tool. Once I can afford it I'll be using it again. Highly recommended! 

Glassix: The Best So Far

Best customer support software

About Glassix

It is very useful software, it helps to manage interaction multi platforms. You have fast paced interaction with your customer? Glassix will give you solution to handle that efficiently.

Best Software for Multi Platforms Interaction.

I find Glassix beneficial for its comprehensive capabilities in customer relationship management, analytics, and automation, contributing to better customer service delivery and operational effectiveness.

Glassix: Streamlining Multi-Channel Communication

Excellent review from a daily user.

My experience in glassix has been amazing it has helped me a lot. It is a game changer for customer support.

Best customer support software 

AI-powered Customer Care

Transforming Customer Communication

Overall, Glassix has significantly improved how I manage my communications, making the process much more efficient and organized. I highly recommend it for anyone looking to streamline their messaging.

Easier and more effective costumer service

My experience with Glassix has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively.

However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Glassix has been a beneficial tool for our customer relationship management, despite these minor drawbacks.

Efficient Communication Management and Insightful Tracking: A Review of Glassix

In my previous experiences, customer service used to be my nightmare, let's say endless email threads, missed texts from angry customers, and social media comments blowing up our feed. Then, a colleague suggested Glassix, and let me tell you, it's such a blessing. Everything – emails, texts, website chats, even those crazy Facebook messages –  all in one place, in one inbox! No more application switching and no more frantic searches for that missing message. We've also saved very much time.

With their AI chatbots, I actually say, they are indeed helpful! We built one to handle those very common questions, and it's been a lifesaver. Customers get their answers fast, even after hours, and  we're free to focus on more complicated stuff.

There might also be some improvement in the system, like setting up a specific feature, which made me think heavily about how, but guess what? The Glassix customer support team is simply amazing! They are very fast to approach and they explained everything in easy-to-understand terms, and had us back on track easily.

Honestly, Glassix has been a game-changer for our customer service. We're giving our customers a way better experience, and we're saving ourselves a ton of stress. If you're feeling overwhelmed by customer messages, do yourself a favor and try Glassix. Trust me, your future self will thank you!

Glassix: A Real Game-Changer for Our Business

My experience with Glassix has been highly positive. The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels

Glassix: The most intuitive, effective, and comprehensive interaction management tool.

It is like a strong contender for businesses looking to improve customer communication. It acts as a central hub for all your customer interactions, bringing together chats, emails, social media, and even SMS messages. This, along with its AI-powered features like chatbots, promises a streamlined experience for both you and your customers. Overall, its a blessing software for both students and businessmans.


Glassix Features

Features Summary

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