Gluru AI Features

Gluru AI

Customer experience management with AI and machine learning

3.5/5 (4 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
Canned Responses
Collaboration Tools
Communication Management
Customer Experience Management
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Knowledge Base Management
Lead Distribution
Lead Management
Macros/Templated Responses
Mobile Access
Monitoring
Performance Metrics
Project Management
Queue Management
Real Time Analytics
Real Time Notifications
Real Time Reporting
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Task Scheduling
Template Management
Third Party Integrations
Widgets
Workflow Configuration
Workflow Management
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@mentions
API
Access Controls/Permissions
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
Canned Responses
Collaboration Tools
Communication Management
Customer Experience Management
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Knowledge Base Management
Lead Distribution
Lead Management
Macros/Templated Responses
Mobile Access
Monitoring
Performance Metrics
Project Management
Queue Management
Real Time Analytics
Real Time Notifications
Real Time Reporting
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Task Scheduling
Template Management
Third Party Integrations
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
Canned Responses
Collaboration Tools
Communication Management
Customer Experience Management
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Knowledge Base Management
Lead Distribution
Lead Management
Macros/Templated Responses
Mobile Access
Monitoring
Performance Metrics
Project Management
Queue Management
Real Time Analytics
Real Time Notifications
Real Time Reporting
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Task Scheduling
Template Management
Third Party Integrations
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

Gluru AI Feature Reviews

4 reviewers had the following to say about Gluru AI's features:

TIMOTHY K.

We tried using Gluru for self service automation and ran through a trial period

2018-05-15

Pros

The look and Feel. Interface was sharp looking and the people behind the product are innovative and creative with their vision for this product.

Cons

Reporting and being able to self customize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Gluru


Hey Tim,

Thanks for the review, we really appreciate your awesome feedback!

With regards to to some of the cons you mentioned, these are things that are definitely on our roadmap for the immediate-term (i.e customisation)!

We'll let you know as soon as they become available!

Best,
Emma

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Jason K.

Easy setup, questionable results

2018-05-21

Pros

Literally just a turnkey implementation where you submit the API key.

Cons

I have difficulty proving ROI of the product which is ultimately why we decided not to implement the product for now. Open to trying in the future.

Rating breakdown

Ease of use
Features

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Gluru


Hey Jason,

Thank you very much for your review - we really appreciate you taking the time to do so.

With regards to your comments on 'proving the ROI', in the next couple of weeks we will be releasing the Activity screen of the Dashboard which is exactly where you will be able to clearly see the ROI that Peloton is getting from using Gluru.

Under this 'Activity' screen, you will be able to access a series of key insights into how your customers are engaging with the software (i.e. a transcript of each individual session clustered by theme, the feedback that your customers are giving these sessions, the number of sessions successfully handled vs. escalated etc.), and can then take actions based on these insights. All directly from within the Dashboard.

While there is a lot more too this, I welcome you to drop us a message at any time and we'd be more than happy to elaborate on this.

I sincerely hope that you give us another chance in the future!

Best,
Emma S.

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Larry K.

Simple, smart, and effective!

2018-05-16

This has enabled our customer support agents to focus on the tickets that require more time to address.

Pros

I loved how it was so easy to implement on our company website.

Cons

This took us a bit of time but was extremely useful in the end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Luis H.

I think it has a lot of potential, but it is still on an early stage

2018-05-25

Pros

They were keen to understand our needs and tried to come up with solutions. Communication was always great.

Cons

It is (or at least was) on an early stage of development. That said, it was getting close to what we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more