Boomtown Features

Boomtown

Customizable product support platform

4.36/5 (11 reviews)

Boomtown Feature Summary

  • Automated Routing
  • Canned Responses
  • Contextual Guidance
  • Conversation Analytics
  • IT Asset Management
  • Interaction Tracking
  • Machine Learning
  • Macros/Templated Responses
  • Natural Language Processing
  • Network Monitoring
  • Offline Form
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Real-time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Reusable Components
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Workflow Configuration

Competitor Feature Comparison

@mentions
API
Alerts / Escalation
Auto-Responders
Automated Scheduling
Automatic Lead Distribution
Call Center Management
Chat
Chat Transcript
Collaboration Tools
Communication Management
Customizable Branding
Customizable Reporting
Document Storage
Email Integration
History Tracking
Inbox Management
Issue Management
Knowledge Base Management
Mobile Alerts
Multi-Channel Communication
Multi-Language
Personalized Profiles
Prioritizing
Quality Assurance
Real Time Analytics
Real Time Data
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey Management
Third Party Integration
Learn moreCompare App
@mentions
API
Alerts / Escalation
Auto-Responders
Automated Scheduling
Automatic Lead Distribution
Call Center Management
Chat
Chat Transcript
Collaboration Tools
Communication Management
Customizable Branding
Customizable Reporting
Document Storage
Email Integration
History Tracking
Inbox Management
Issue Management
Knowledge Base Management
Mobile Alerts
Multi-Channel Communication
Multi-Language
Personalized Profiles
Prioritizing
Quality Assurance
Real Time Analytics
Real Time Data
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey Management
Third Party Integration
Visit WebsiteCompare App
@mentions
API
Alerts / Escalation
Auto-Responders
Automated Scheduling
Automatic Lead Distribution
Call Center Management
Chat
Chat Transcript
Collaboration Tools
Communication Management
Customizable Branding
Customizable Reporting
Document Storage
Email Integration
History Tracking
Inbox Management
Issue Management
Knowledge Base Management
Mobile Alerts
Multi-Channel Communication
Multi-Language
Personalized Profiles
Prioritizing
Quality Assurance
Real Time Analytics
Real Time Data
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey Management
Third Party Integration
Visit WebsiteCompare App

Boomtown Feature Reviews

11 reviewers had the following to say about Boomtown's features:

Alex O

Reliable In Depth Reporting

2018-11-21

Since integrating with Relay we've seen numerous benefits and couldn't imagine going back to our old platform.

Pros

The reporting functionality of Relay is what really sets it apart.

Cons

The communication about new releases can be infrequent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Derek Henmi

We use Relay as the single software to support all of our customers.

2018-06-07

Pros

Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together

Cons

So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jeff Kynaston

Relay is a technology-forward customer service platform

2018-07-01

Pros

- Convenience of tracking every support channel in one place - Relevant integrations (salesforce/slack/jira/zendesk/etc) - Friendly/responsive team behind it

Cons

- Steeper learning curve than other CS platforms I've implemented - Could use more levels of user permissions inside the app to better control responsibilities among our end users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Skowronski

Relay

2018-11-06

Pros

We even have the API integrated with our database so we can see the notes entered

Cons

Sometimes when its a multi merchants they are combined with the lead and you cant find the other accounts.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Networking company, 1001-5000 employees)

Relay User

2018-11-07

Time it takes to solve customer support tickets

Pros

Within one piece of software, I can manage inbound customer tickets, look at previous history of tickets, and find answers to issues or questions that customers are running into.

Cons

Like any software you haven't seen before, you have to spend a little time to get accustomed to it but no major hurdles otherwise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 11-50 employees)

Easy communication

2018-11-06

Pros

Love the marketing feature.

Cons

Nothing, found it all around easy to use and had a pleasant experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin Looney

Nice Interface

2018-11-27

It's a good system. Training is definitely needed to start using it.

Pros

The software sends tickets and shows progress immediately

Cons

The whole system is massive. It's a bit intimidating at first, and I don't know what over half of it does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 1-10 employees)

Worriest Company

2020-02-11

We have been left for days and weeks with no response or support. Worst service ever!

Pros

There is not one thing I can say I like- This won't even let me submit

Cons

Zero Support and bad attitudes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Games company, 501-1000 employees)

This is a great product!

2018-11-09

I love it! My needs are smoothly met.

Pros

I love the interface and the ease of use.

Cons

No complaints, I've enjoyed all of the aspects of this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

Such an Awesome Software

2018-11-27

Pros

Another thing I like about Relay is how it simplifies and speeds up the support process to save time and energy.

Cons

My only minor qualm with the software is the adoption process. It took slightly longer than I expected but had no issues once it was complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer & Network Security company, 51-200 employees)

Worth the time and investment

2018-11-25

Pros

Competitive price, great support and addressed a tier 1 pain point.

Cons

A few stumbles in first round training sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more