GoToAssist vs ConnectWise Control Comparison

Overview

GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced...

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$69.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

72

46

7

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

1,204

368

54

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there.
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Cons

We can easily trouble shoot employee software issues from any web based brower.
Once in a while it can be frustrating trying to get a non skilled user to connect to the software.
The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact.

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features12
  • API
  • Access Control
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Email Invitations & Reminders
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Single Sign On
  • Third Party Integration
  • Two-Factor Authentication
  • Total features29
  • API
  • Access Control
  • Activity Dashboard
  • Application Sharing
  • Auditing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Email Invitations & Reminders
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Single Sign On
  • Third Party Integration
  • Two-Factor Authentication

Integrations

  • Total integrations12
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

GoToAssist vs. ConnectWise Control

See how GoToAssist and ConnectWise Control stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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