GoToAssist Pricing Plan & Cost Guide

GoToAssist

Remote support software

4.4/5 (62 reviews)

GoToAssist Pricing

Starting from: $69.00

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

$69 p/month for 1 technician
$345 p/month for 5 technicians
$690 p/month for 10 technicians

Prices continue to scale depending on the number of technicians

Free for 30 days

Competitors Pricing

QwikDial

Starting from: $0.06/month
Pricing model: Freemium, One-time License, Subscription

Convoso

Starting from: $90.00/month
Pricing model: Subscription

HelpOnClick Live Chat Software

Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

uContact

Starting from: $35.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Supportbench

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does GoToAssist compare with other Customer Service & Support apps?

Subscription plan?

GoToAssist



98% of apps offer a
subscription plan

Free trial?

GoToAssist



87% of apps have a
free trial

Freemium plan?

GoToAssist



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




GoToAssist Pricing Reviews

Pros
  • Ease of Use Intuitive Offers other built-in tools
  • Reliable connection. Great screen compression technology -- very quick response.
  • Make's remote support simple to use. Clients get a keycode to install software and you are in and out.
  • Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session.
Cons
  • Retail Price a little high compared to other free products
  • We have occasionally run into issues getting things synced up between users with some crashing of the interface from time to time.
  • "fastsupport.com" was hard to understand over the phone. :) The cost is a little high compared to a few other options on the market.
  • It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.
100%
recommended this to a friend or a colleague

11 reviewers had the following to say about GoToAssist's pricing:

Larissa Huffman

Best remote support software I have used in six years as a support technician!

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session.

Read the full review


GoToAssist

Remote support software

Colin Waters

Very easy to use and reasonably priced for low volume users.

Used monthly for 1-2 years
Reviewed 2018-06-01
Review Source: Capterra

Affordable and very easy to use. It was extremely east to learn the ins and outs of GoToAssist. I am relatively computer savvy but I think even novice users could handle this with relative ease. The user interface is very intuitive and the pricing for the volume users is reasonable.

Read the full review


GoToAssist

Remote support software

Francis Pan

GoToAssist Review

Used daily for 2+ years
Reviewed 2018-06-27
Review Source: Software Advice

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support. This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

Read the full review


GoToAssist

Remote support software

Miguel Rodriguez

IT Tools made easy with GoToAssist

Used daily for 2+ years
Reviewed 2017-02-24
Review Source: Software Advice

GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription. Ease of Use Intuitive Offers other built-in tools

Read the full review


GoToAssist

Remote support software

Michael Baudendistel

Nice User Shadowing Software

Reviewed 2018-03-15
Review Source: Capterra

Being able to assist users both in office and out in the field.This does pretty much what you expect it to do and does it well. It's doesn't go above and beyond, but it's no worse than any of the other options out there. It's somewhat easier to manage than some other products in this category.

Read the full review


GoToAssist

Remote support software

Karrie Reno

GoToAssist convenient for connecting to users, and servers.

Reviewed 2015-02-19
Review Source: Software Advice

I've used this product working at many companies. It's a quick time-saving way to connect to customers computers and resolve issues quickly. You can have a list of customers if you need to reconnect or use only a one-time connection with no saved option to reconnect. I can take care of more issues using this tool than any other remote connection tool. I like the one time use of the product or saving connections to use in the future.

Read the full review


GoToAssist

Remote support software

Joe Tinter

Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.

Used daily for 2+ years
Reviewed 2017-08-15
Review Source: Capterra

Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

Read the full review


GoToAssist

Remote support software

Manny Plasencia

Great remote access software.

Used daily for 2+ years
Reviewed 2018-02-05
Review Source: Capterra

Simple setup for you and the consumer. In just a few minutes you get computer access. Make's remote support simple to use. Clients get a keycode to install software and you are in and out.

Read the full review


GoToAssist

Remote support software

Nicholas Rivera

Was easy to use when first starting to support customer through a screen sharing software.

Used daily for 1-2 years
Reviewed 2018-03-07
Review Source: Capterra

My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.

Read the full review


GoToAssist

Remote support software

Graham Pocta

GoToAssist

Reviewed 2015-09-17
Review Source: GetApp

I used GoToAssist for about 5 years. It was a good product and I never had any trouble with it. Getting users to connect was never a very difficult process.Reliable connection. Great screen compression technology -- very quick response.

Read the full review


GoToAssist

Remote support software

Carl Haas

Excellent Remote SupportTool

Used weekly for 2+ years
Reviewed 2018-01-12
Review Source: Software Advice

GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are.

Read the full review


GoToAssist

Remote support software