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HappyFox Chat Comparison

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Overview

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(17)

5

4

3

2

1

12

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.
The best live chat I've used, great features included in the free version.
New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

Cons

Fatal issue on Android and they couldn't fix it in 30 days.
Missing - Cobrowsing; Push-pages, remote screenshots.
They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features19
  • API
  • Alerts/Notifications
  • Canned Responses
  • Chat/Messaging
  • Customizable Branding
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Mobile Access
  • Offline Form
  • Proactive Chat
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Integration
  • Website Visitor Tracking

Integrations

  • Total integrations24
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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