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HappyFox Chat vs OBI Engage Comparison

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Overview

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

29.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

12

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area).

JN

John N.

Pros

Not enoughreviews yet

Cons

Fatal issue on Android and they couldn't fix it in 30 days.

Karri K.

Missing - Cobrowsing; Push-pages, remote screenshots.

Lachezar Y.

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.

Karri K.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features22
  • @mentions
  • API
  • Ad hoc Analysis
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Brand Tracking
  • CRM
  • Campaign Analytics
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Content Library
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customizable Branding
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Filtering
  • Geotargeting
  • Interactive Content
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Offline Form
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Proactive Chat
  • Profitability Analysis
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management
  • Total features43
  • @mentions
  • API
  • Ad hoc Analysis
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Brand Tracking
  • CRM
  • Campaign Analytics
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Content Library
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customizable Branding
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Filtering
  • Geotargeting
  • Interactive Content
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Offline Form
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Proactive Chat
  • Profitability Analysis
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations54
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM