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HappyFox Chat vs Tidio Comparison

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Overview

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

Category Leaders

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

29.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

15

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

12

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

177

34

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area).

JN

John N.

Pros

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Ethan Alexandre J.

Cons

Fatal issue on Android and they couldn't fix it in 30 days.

Karri K.

Missing - Cobrowsing; Push-pages, remote screenshots.

Lachezar Y.

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.

Karri K.

Cons

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Darien C.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

JG

Juan G.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

MP

Magdalena P.

  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features22
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Complaint Monitoring
  • Customer Database
  • Customizable Branding
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • SMS Messaging
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features32
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Complaint Monitoring
  • Customer Database
  • Customizable Branding
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • SMS Messaging
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations54
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations36
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM