HappyFox Chat vs Tidio Comparison

Its easy to use, for my purposes more possibilities than i need.

The chat should refresh itself when a new user enters the chat.

The interface is similar to other live chats, so its easy to use. The price is fine too.

Using the chat frequently, sometimes there were bugs from which the chat stops.

Thanks for your honest response! It would be great if you could reach out to us on our support chat (located in the bottom-right corner of your admin panel) so we can help you with the issue you mentioned in Cons ;)

One of the great thing about TIDIO is it's freemium. They never force you to pay to continue using their service. There are everything you need to run a good customer support in free version as well. They also provide desktop and mobile application for seamless experience.

It's hard to get notification about chat request in mobile app also the chat popup in web is also kind of bulky.

Hi Nujan! Thank you for your review :) Your feedback is important to us. Let us know in case you need any guidance.

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements.

Tidio is a software chat platform and tool that you can add on to your website and chat with the visitors. The best part of this tool is its user-friendly nature and doesn't require any learning curve to use this tool. Also, secondly the automation of the chat system makes this software much efficient and robust.

It is a basic tool for chat management. However, I think it lacks few other functions like taking survey after the chat is over.

Hi there! Thank you for an excellent rating :-)! Just FYI: You can use the 'ask the visitor for an opinion' option in the Tidio panels conversation section, to display a simple survey about whether they liked the conversation or not :-) If you have any additional feedback about that feature you can send it to oscar@tidio.net - I will make sure to show it to the respective teams :-)

Cheap and reliableNo downtimeGood customer support

Very few chat limit for a standard package

Price, Ease of use, Great function to predict what customer type

Exit pop up please ! Combined to chat it could be great if you click "I need informs" instead of No thanks, then chat open automatically...

Hi there, Thank you so much for the input and feedback! You can freely adjust the bots to your needs and the buttons do not have to say what was pre-set in them :) Here's more on how the Chatbots are operated: https://www.tidio.com/knowledge/chatbots/automation/

connecting with all website. wordpress through connect very easy process like it

1.automated chat bot. 2. mobile application for operator

Thank you for the feedback. I'm delighted to hear that you love our product! Could you please tell me more about the cons that you mentioned to oscar@tidio.net? I would like to talk it over with you and let our Product Team see your tips about our service!

VERY easy to set up. Start taking chats right away. Fully customizable. You can even set up a separate page on your website for your live chat to live.

Users have to enter email address to initiate chat.

Hi there, Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click. I'll be happy to help you set it up on your account.

Chat bot, customer interfacing, ease of use

AI can be inaccurate when prompted on chat bot.

There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

We're really happy to see your review. Thank you!

- Ease of use - The Very Awesome design of the chat! - Designs of the dashboard - Fast Setup - The chat is fast

- The big problem is Tidio isn't suitable for a company that cares about its brand. I mean you can't send emails to customers from your own business email. instead, Tidio sends it from their email which is tall and has random characters. which may make customers feel that that's a spam

Hi there Khaled, Thank you for the honest review. The issue you mentioned about not being able to send emails from Tidio from your email address will be worked on by our developers later on this year for sure. We have fantastic new Mailing features just around the corner - I literally can't wait - I sincerely do hope you will give them at least one try when they are released :-)

The version is also freeNice graphic processingFree trial versionRelatively simple deployment on your e-shop or websiteLots of different benefits such as ChatBotQuick connection to various systems such as wordpress, shopify, prestashop and others

The cheapest paid version of tidio costs $16.

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

Automated chat features and lead generation

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.

The only thing i dislike is of its price it sometimes feels high-paid software.

It is a great value for money and has excellent customer service.

The ring tone when someone pings on chat is very low.

Hi there, Thank you so much for the encouraging words and a fantastic review! :) While the ringtone is really dependent on how loud the device is, I am sure this is an area where we will strive to improve in the future :)

The software is easy to use and easy to integrate on website by just adding the HTML code to the website. I like the canned responses, they help me to respond faster on questions

The software has limited features like WhatsApp integration is missing, email feature does not work as it sends all messages to spam

It's clear that users like chat with customer service agents, but how do you do it? I looked at a bunch of different options for my wordpress site and settled on tidio. It's easy to implement via plugin, it's reasonably priced, and it has nearly all the features I'd like.

Only thing I'd improve is the visiability of the chat function. If I could make the small chat bubble larger with more text, it might help get users to utilize it.

Hello, Thank you for the wonderful review! We're indeed planning to implement an option to re-size the widget, so hopefully it will perfectly suit your site! Please also let us know if there are any other improvements we can make to be a 10/10 app for you :)

easy program to manage especially the chat

I consider the monthly plan money a bit expensive

Chatbot integration in mobile with live chat

the first sep in setting welcome message to client

Hello there Gonzalo, Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. Our agents will gladly help you out :-) Have a great day and stay safe!

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

I'm not sure If I've reviewed this before, but TIDIO is awesome. The AI/Bot functionality is awesome. Crushing lead gen one visitor at a time.

Nothing. Still haven't found a better chat software in this price range.

Hi there, thank you for an awesome review! "Crushing lead gen one visitor at a time" would look stunning on a Tidio advertising campaign.

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Online chat is great. I can see visitors.

member seat charge is a little expensive