HappyFox Chat Features

HappyFox Chat

Premium live chat software

4.53/5 (17 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
CRM
Call Center Management
Call Recording
Canned Responses
Chat Transcript
Chat/Messaging
Collaboration Tools
Customer Database
Customer History
Customizable Branding
Data Import/Export
Email Management
Feedback Management
File Sharing
File Transfer
Geotargeting
Lead Capture
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Proactive Chat
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Website Integration
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
CRM
Call Center Management
Call Recording
Canned Responses
Chat Transcript
Chat/Messaging
Collaboration Tools
Customer Database
Customer History
Customizable Branding
Data Import/Export
Email Management
Feedback Management
File Sharing
File Transfer
Geotargeting
Lead Capture
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Proactive Chat
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Website Integration
Website Visitor Tracking
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
CRM
Call Center Management
Call Recording
Canned Responses
Chat Transcript
Chat/Messaging
Collaboration Tools
Customer Database
Customer History
Customizable Branding
Data Import/Export
Email Management
Feedback Management
File Sharing
File Transfer
Geotargeting
Lead Capture
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Proactive Chat
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Consumer-facing Chat
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Search/Filter
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Website Integration
Website Visitor Tracking
Workflow Management
Learn moreCompare App

Mobile apps

iOS App


0 reviews

Android App


0 reviews

HappyFox Chat Feature Reviews

17 reviewers had the following to say about HappyFox Chat's features:

Sanjeeth K.

Fantastic live chat experience

2016-07-29

I wanted to enable live chat support for my online business and HappyFox Chat was a breeze to install and use.

Pros

- Integration with Slack, Google Analytics, Pipedrive - Multiple chats can be handled at once - Desktop and mobile apps

Cons

- Little expensive - Some nice features are available only for users in paid plans

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noah H.

Verified Reviewer

Well-integrated chat service that's affordable to boot!

2018-02-27

Pros

I love that HappyFoxChat connects with so many apps and channels. Finally, a practical omni tool for connecting with customers.

Cons

Some chat services like Intercom have a better UI, but they're also exponentially more costly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Michel G.

Verified Reviewer

Great tool, with a small lack of features

2018-12-04

Pros

Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms.

Cons

HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
John N.

Helped Konnekt sell more seniors video phones in the first 2 weeks

2019-06-25

HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide).

Pros

Works with CRM, WordPress, Google Analytics, MailChimp, etc etc.

Cons

I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicola C.

Brilliant to have unlimited agents

2020-07-22

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!

Pros

We switched from another chat function platform because they charged for each additional agent.

Cons

The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis M.

The best live chat I've used, great features included in the free version!

2016-09-09

I had a live chat that looked like from the 90's...

Pros

The design, ease of use and integrations.

Cons

Nothing so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HappyFox Chat

Happy to have found this.

Source: Capterra
Helpful?   Yes   No
Read more
Lachezar Y.

Verified Reviewer

Excellent

2016-08-29

So far this is the best online chat for WooCommerce.

Pros

Customer history of chats and actions is provided real-time. Plenty of extensions.

Cons

App is paid Missing - Cobrowsing; Push-pages, remote screenshots

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HappyFox Chat

Good chat plugin for small to mid websites.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 501-1000 employees)
Verified Reviewer

So easy!

2021-02-09

Overall this has been a great product so far and we look forward to using it for a long time!

Pros

We just started using it this week, but it's very user friendly and is helping us with our technology work tickets. We started organically by not advertising, but people are starting to see the chat button and use it for their quick questions.

Cons

I suppose it would be nice if it integrated into our ticket system so it was easy to create a ticket right from the chat.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yashasvi A.

Verified Reviewer

Excellent Experience

2018-09-02

for the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Pros

Very user friendly design. Also, it is affordable for a starting business.

Cons

Need to add more features and updating. New chat designs needed to be added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy J.

Great to keep in touch with clients

2016-10-17

This chat is very usefull to help clients before they order online, or to give them advice about the product that most suits their need.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rudolf K.

Game changer for my design business

2016-12-08

I landed 2 new deals in the first week of using HappyFox chat. Not to mention my customers want this product on their site.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Karri K.

Verified Reviewer

Fatal issue on Android and they couldn't fix it in 30 days.-

2018-11-09

Pros

Well, it's fairly easy to use and fairly affordable compared to competition.

Cons

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Denton C.

Excellent Platform

2016-10-14

Tracks activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Russ H.

Awesome App AND Support

2016-08-26

The one app I need for all live customer service.

Pros

Intuitive and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HappyFox Chat

Try it. You'll find its worth the small monthly fee. Its is worth every cent and more!

Source: Capterra
Helpful?   Yes   No
Read more
Arnaud D.

Verified Reviewer

Very comprehensive

2018-06-15

Perfect integration

Pros

What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce

Cons

I would say that even if it is very easy to use, the numerous sections and menus can be just a bit messy sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Oscar D.

Amazing product

2016-10-21

HappyFox is a great cheat tool, also I've been a client of HappyFox Help Desk and I've happy with the product.

Pros

UI and ease of use

Cons

A bit expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Geoff G.

Very pleased

2016-10-17

It is a wonderful everyday tool for us. It always works and it is simple to use. The customers can contact us easily now.

Pros

Design

Cons

Somewhat clumsy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more