HappyFox vs ClickDesk Comparison

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick...

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(78)

5

4

3

2

1

53

20

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in.

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Cons

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.
My app logs me out randomly and I have trouble logging back in.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features50
  • API
  • Access Control
  • Activity Tracking
  • Archiving & Retention
  • Authentication
  • Automatic Lead Distribution
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Indexing
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features44
  • API
  • Access Control
  • Activity Tracking
  • Archiving & Retention
  • Authentication
  • Automatic Lead Distribution
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Indexing
  • Instant Messaging
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations52
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HappyFox vs. ClickDesk

See how HappyFox and ClickDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.