HappyFox vs Groove Comparison

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick...

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(81)

5

4

3

2

1

55

21

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

(61)

5

4

3

2

1

36

20

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in.

Pros

Especially after Groove published their new, intuitive dashboard, Groove is the most simple and beautiful solution, while also affordable especially for small to medium teams.
What I like most about Groove is the ability to integrate so many things into it. For instance, when a customer reaches out to us I am able to see all of their account information right in groove.
Great blog and support from Groove. Ve learned a lot about providing great customer service to my clients.

Cons

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.
My app logs me out randomly and I have trouble logging back in.

Cons

Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects.
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend.
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features50
  • API
  • Access Control
  • Activity Tracking
  • Authentication
  • Auto-Responders
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Help Desk Management
  • Indexing
  • Instant Messaging
  • Labeling
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Notifications
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • WYSIWYG Editor
  • Widgets
  • Workflow Management
  • Total features42
  • API
  • Access Control
  • Activity Tracking
  • Authentication
  • Auto-Responders
  • Automatic Lead Distribution
  • Benchmarking
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Help Desk Management
  • Indexing
  • Instant Messaging
  • Labeling
  • Lead Assignment
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Notifications
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • WYSIWYG Editor
  • Widgets
  • Workflow Management

Integrations

  • Total integrations51
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations46
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HappyFox vs. Groove

See how HappyFox and Groove stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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