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HappyFox Help Desk Features

Features Summary

Functionality

4.4

/5

89

Total features

75

9 categories

HappyFox Help Desk features

API
Access Controls/Permissions
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Automated Routing
Call Center Management

Common features of Customer Service software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing

Price starts from

39

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

89

Price starts from

39

/user

Per month

visit website

Total Features

75

Unique features

  • Project Time Tracking

  • Categorization/Grouping

  • IT Asset Management

Functionality

4.3

/5

3.1K

Price starts from

49

/user

Per month

learn more

Total Features

181

Features in Common

68

Unique features

  • Progressive Dialer

  • Outbound Call Center

  • Call Recording

  • On-Demand Communications

Functionality

4.5

/5

1.7K

Price starts from

0

visit website

Total Features

143

Features in Common

68

Unique features

  • Community Management

  • Inbound Call Center

  • Call Scripting

  • Predictive Analytics

Common HappyFox Help Desk comparisons

HappyFox Help Desk logo
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Cayzu logo
HappyFox Help DeskvsCayzu
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Zoho Desk logo
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HappyFox Help Desk logo
TeamSupport logo
HappyFox Help DeskvsTeamSupport
HappyFox Help Desk logo
Freshdesk logo
HappyFox Help DeskvsFreshdesk
HappyFox Help Desk logo
Zendesk logo
HappyFox Help DeskvsZendesk
HappyFox Help Desk logo
LiveAgent logo
HappyFox Help DeskvsLiveAgent

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HappyFox Help Desk Review

Reviewed 3 months ago

Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.

Pros

What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.

Cons

I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DO NOT PURCHASE HAPPYFOX

Reviewed 6 years ago

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative...

Pros

Great looking product Good website Good information

Cons

Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Happy Fox ticketing tool

Reviewed 5 months ago

Ticketing tool is very efficient and easy to use. Team is very happy with the tool.

Pros

The software is very cheap and easy to use.

Cons

Less Integration like asset management cannot be linked to the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customizable to every need

Reviewed 2 years ago

The customer service from the team is beyond exceptional. Best ever.

Pros

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Cons

It is difficult to set up but the team is very helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good Tool to Work on

Reviewed 6 years ago

HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers’ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.

Pros

It has a intuitive interface that helps users concentrate on incoming requests. It is highly customizable with robust automation. It provides a multi-channel ticketing system. It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data

Cons

I wish that more users were available at the lower level plans. The program also has needs time to learn and thus it has a steep learning curve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HappyFox Chat is great software

Reviewed 3 years ago
Pros

1. if you are using this software as administrator its very flexible you can manage your team very easily 2. quick installation on . website 3. we are using Chat & Ticket System from HappyFox both software comes with great features & plugins

Cons

1. sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue. 2. support response is little slow they need to work on this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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HappyFox helps us keep up with our candidates

Reviewed 4 years ago
Pros

Love that HappyFox support tickets were easy to set up from our current e-mail box. We can easily respond to inquiries quickly using canned responses. The software is able to be customized to your needs and flexible for as many users you need to have access to. You can create specific rules and statuses that help the flow of communication stay in an organized manner.

Cons

There is a slight learning curve when beginning to use the software. But after a demo and support from their team, we are pro's within a matter of a few weeks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HappyFox Happy User

Reviewed 3 years ago

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.

Pros

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Cons

I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Reviewed 4 years ago

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Pros

HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Cons

There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Strong Ticketing System

Reviewed 3 years ago

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.

Pros

Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Cons

A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Help desk software at an attractive price

Reviewed 6 years ago

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers...

Pros

Easy to use, economic, full featured, integrates with Magento

Cons

Nothing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power User - HAPPY FOX, has allowed us to scale fast!

Reviewed a year ago

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a...

Pros

Ease of use, scalability, price, support, integrations, and tools which make sense.

Cons

There is nothing I do not like about Happy Fox.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer!

Reviewed 4 years ago

Our customers have been longing for an on-line portal to report their own incidents. Not only have we provided that option to our customers with the launch of this tool but members of management are no longer in the dark on items that are lingering. With custom SLA's and breach alerts management can engage themselves before an escalation occurs. The support team is very responsive; I never have to chase the support team down for answers to my questions or challenges and to me this is most important because I in turn am able to keep our customers and staff members informed. At almost the drop of a dime, I am receiving one-on-one support!

Pros

Customization and branding options by far have been the most impressive. From the cosmetic features to the ticket fields and report types.

Cons

There are some features that I would expect to be standard that are not yet available. For example, having multiple time zones is not an option, customer generated reports are not available, only to staff members. So my staff is required to run those reports for our customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HR Help Desk Administrator

Reviewed 2 years ago
Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities. I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HappyFox, The Helpdesk for Humans

Reviewed 4 years ago

We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software.

Pros

Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package,

Cons

I've yet to see anything negative about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"happy" with Happy Fox

Reviewed 4 years ago
Pros

With a ton of new features, Happyfox is a step above the rest for ticketing and knowledge bases. Some key features/pros are - Support request from multiple channels. Tiered agent/administrator roles Automation features - auto ticket creation, time spent, canned actions, etc. Great integration options with other software Custom SLA and Reporting tools.

Cons

The tool to build out knowledge Base articles is a little lackluster. it can be tedious to build out the KBs. It looks like most future enhancements are also being placed at a higher pay tier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Simple but elegant HelpDesk Solution

Reviewed 8 years ago
Pros

The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.

Cons

Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HappyFox Help Desk

Reviewed 3 years ago

I wouldn't choose another help desk software, this one exceeds our needs. I am able to assign other members of our team to tickets and create 'canned responses' to ensure that we are acting as one in our customer service department.

Pros

I like most that HappyFox has a very organized user interface. I like that I get updates to my email and through my app so that we can be sure to respond in a timely manner to any customer or possible customer inquiring about our software.

Cons

My app logs me out randomly and I have trouble logging back in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helpful software

Reviewed 6 years ago

HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as...

Pros

This is very easy and simple to use set up automated responses is quite easy

Cons

Honestly none I can think of.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Amazing at first, until you realize that the develepement stoped

Reviewed 4 years ago

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed.

Pros

- Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved

Cons

- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome ticketing management system software

Reviewed 6 years ago

I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Pros

the ease of use cost efficient great features flexibility for development new features great support outstanding up time

Cons

NA

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service and great product

Reviewed 6 years ago

We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!!

Pros

User friendly Highly customizable Great customer support

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value for a easy to use support ticket system

Reviewed 4 years ago

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Definitely has helped to provide timely problem resolution.

Pros

Easy to use for clients to submit support tickets either via email or the HappyFox portal. Technicians find it very convenient to respond to tickets in a timely manner.

Cons

Would like more flexibility in creating and exporting reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Helpful application for sales support

Reviewed 4 years ago
Pros

It has enabled us to have multiple representatives handing the incoming emails for 1 email address.

Cons

I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Business Decision

Reviewed 4 years ago

Reporting

Pros

Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

Cons

Sometimes when there are too many smart rules engaged Happy Fox can run a bit slower, but overall it is not a game changer.