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HEINZELMANN

Issue tracking software for the IT sector

Last updated: August 2024

HEINZELMANN - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is HEINZELMANN?

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

The platform enables managers to automatically route tickets to relevant individuals and communicate with customers across multiple channels via the real-time chat feature. HEINZELMANN offers extended reporting and workflow management features that allow teams to keep track of hardware, software licenses, and more. Supervisors can also manage project work orders and track costs related to enterprise purchases on a unified interface.

Starting from

1095

/user

One-time payment

Alternatives with better value for money

HEINZELMANN's features

Features rating:

4.0

(1)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

Analytics

(0)

Approval Process Control

(0)

Asset Lifecycle Management

(0)

Asset Tracking

(0)

Assignment Management

(0)

Automated Routing

(0)

Availability Management

(0)

Benchmarking

(0)

Call Center Management

(0)

Change Management

(0)

Client Portal

(0)

CMDB

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Compliance Management

(0)

Configurable Workflow

(0)

Configuration Management

(0)

Contract/License Management

(0)

Customer Database

(0)

Customer History

(0)

Customer Support

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Templates

(0)

Dashboard

(0)

Dashboard Creation

(0)

Data Import/Export

(0)

Document Storage

(0)

Drag & Drop

(0)

Email Management

(0)

Email Templates

(0)

Help Desk Management

(0)

Incident Management

(0)

Interaction Tracking

(0)

Inventory Management

(0)

Issue Auditing

(0)

Issue Management

(0)

Issue Scheduling

(0)

Issue Tracking

(0)

IT Asset Management

(0)

IT Risk Management

(0)

Knowledge Base Management

(0)

Knowledge Management

(0)

Mobile Access

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Performance Metrics

(0)

Prioritization

(0)

Problem Management

(0)

Procurement Management

(0)

Project Management

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recurring Issues

(0)

Release & Deployment

(0)

Release Management

(0)

Remote Access/Control

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Resource Allocation & Planning

(0)

Role-Based Permissions

(0)

Rules-Based Workflow

(0)

Scheduled/Automated Reports

(0)

Self Service Portal

(0)

Service Catalog

(0)

Service History

(0)

Service Level Agreement (SLA) Management

(0)

Service Request Management

(0)

SSL Security

(0)

Support Ticket Management

(0)

Support Ticket Tracking

(0)

Surveys & Feedback

(0)

Tagging

(0)

Task Management

(0)

Task Progress Tracking

(0)

Third-Party Integrations

(0)

Workflow Configuration

(0)

Workflow Management

(0)

HEINZELMANN alternatives

HEINZELMANN

4.0

(1)

Starting from

1095

/user

One-time payment

Free trial

Free version

Ease of Use

4.0

Features

4.0

Value for Money

5.0

Customer Support

5.0

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

ConnectWise PSA

4.1

(254)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.1

Value for Money

3.8

Customer Support

3.8

HEINZELMANN pricing

Value for money:

5.0

Starting from

1095

/user

One-time payment

Pricing details

Subscription

Free trial

Free plan

Pricing range

HEINZELMANN support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

Training options

In Person

Webinars

Live Online

Documentation

HEINZELMANN reviews

Overall rating

4.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Rating distribution

HEINZELMANN FAQs

Q. What type of pricing plans does HEINZELMANN offer?

HEINZELMANN has the following pricing plans:
Starting from: €1095.00
Pricing model: One Time License
Free Trial: Available

These products have better value for money

Q. Who are the typical users of HEINZELMANN?

HEINZELMANN has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does HEINZELMANN support?

HEINZELMANN supports the following languages:
English, German

Q. Does HEINZELMANN support mobile devices?

HEINZELMANN supports the following devices:
Android, iPad, iPhone

Q. Does HEINZELMANN offer an API?

Yes, HEINZELMANN has an API available for use.

Q. What level of support does HEINZELMANN offer?

HEINZELMANN offers the following support options:
Email/Help Desk, Chat, Phone Support

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