Elementool Help Desk Help desk software ( 4.0/ 5 1 review) 92 Alternatives to Elementool Help Desk
Explore a recommended list of Elementool Help Desk alternatives for your business in 2020. Compare alternatives to Elementool Help Desk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Service-first CRM company that builds support & sales tools
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
The only ITSM solution built on the Jira platform
What users mention about Jira Service Management See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
The Service Desk Solution on-premise or in the Cloud!
Help desk software for SMBs
What users mention about AzureDesk See all reviews I also like the customer service. They're very responsive, friendly, and eager to provide a quality product. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available. From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
Agile Contract Management that works the way you do
What users mention about Agiloft See all reviews All types of technical abuse complaints (copyright issues and other types of inappropriate usage). Surveys about the follow-through of the staff to requests entered into the system. The thing I like the most about the software is the ease of creating a contract. The automation and single entry point is fantastic. Great Support provide by knowledgable & friendly staff. Roadmap of product is clearly defined and is alway moving product in right direction.
Help desk and IT asset management solution
IT management platform for businesses of all sizes
Help desk solution for enhancing customer support
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. We are very pleased with the overall product capability, ease of use, and feature rich environment. Simple and effective product, great value for the business with easy adaptation and good additives. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Help desk and customer service solution
What users mention about Gorgias See all reviews Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users. Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Helpdesk & Project Management Software - in one application
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Service desk software with self-service web portal support
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Simple. Affordable. Service Desk Software.
What users mention about SeamlessDesk See all reviews Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. My experience has been great. Support is very responsive and the product does what we want it to. Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.
Help desk and ticketing solution for customer service
Cloud-based contact center and customer service solution
ITSM solution for managing incidents & assets
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
Artificial Intelligence-based knowledge management solution
Call center software for outbound sales & BPO teams
Customer engagement tool for omnichannel communication
Digital call experience platform for call centers
Unified project management & help desk software
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
IT service desk and asset management solution
Ticketing, powered by your Slack conversations
ITIL Certified IT Service and Asset Management Solution
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Modern IT incident management and response solution
What users mention about Opsgenie See all reviews Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice. The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters. Ease of use, great tracking abilities, exporting as Excel documents, good customer support. Best decision we ever made to use their suite of products. It's beyond nice to integrate your Help Desk with your Projects and now Chat.
AI-based customer service management solution
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
AI-enabled employee engagement and helpdesk platform
Automate IT tasks and workflows with SysAid's ITSM solution
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Unified customer service platform
What users mention about Kayako See all reviews Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles. Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions. Good features, good support, meets our needs. Has been very reliable for our needs.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Business management solution for IT departments & MSPs
What users mention about Kaseya BMS See all reviews Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall. I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Helpdesk ticketing system software
What users mention about JitBit Help Desk See all reviews The software is a good ticketing system and and will certainly help you accomplish your task tracking. Customer service is excellent and friendly. The product is really easy to use and a great price for the value. It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny.
Build online database applications without coding.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
IT support management system & help desk
What users mention about everything HelpDesk See all reviews All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training.
Modular enterprise resource planning solution
Help Desk, ITSM, service, and support management for SMBs
IT management system and help desk solution
Help desk software for managing customer service processes
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Collaborative inbox for all communication channels.
What users mention about Trengo See all reviews I like the company and it's staff, very smart people with a sense of humor, great to work with. Everthing in one place with an interface that works like a charm and looks good too. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.
IT service desk, ticketing, and asset management software
What users mention about Deepser See all reviews I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers. Nothing in particular or it is too early to find defects. Deepser and Device 42 a complete solution for ticketing and asset management.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Customizable IT support solution
Omni-channel customer service platform
Help desk software for mobile apps
IT help desk and ticket management software
Customer support software
Web-based help desk and support application
Multi-channel customer relations management platform
Customizable Service Desk for any business small or large
Customer support ticketing management solution
CRMdesk: Web-based helpdesk for customer support automation
Training platform with learning management system
Powerful help desk & service management software
Web based help desk management software
IT help desk and service desk management
Supercharged Customer Engagement and Support platform.
Intelligent Virtual Agent + Live Chat
Web based customer support
What users mention about ManageEngine SupportCenter Plus See all reviews You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons. I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized. I have found that with ManageEngine. Very good experience i have with product, im satisfied.
The most complete case management platform ever designed
All-in-one service desk software
What users mention about C2 ATOM See all reviews This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss. Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.
PC-Duo: fast, secure and centrally managed remote control.
Help Desk, Service Management, Enterprise Solution
Cloud-based business management software
Gladly is a Cloud-based customer service platform
Omnichannel help desk ticketing system
Online helpdesk & knowledge base simplified
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Gmelius transforms Gmail into a team workspace
What users mention about Gmelius See all reviews I do love the ability to customize many aspects of gmail that overwise I couldn't. And I especially like the ability to add reminders and add notes in email. Some of the features are confusing and frustrating. Sometimes when I am working on a campaign, it won't let me send it because of some unknown error and I have to redo the whole thing. I love that I can see when people read my emails, as well as schedule campaigns or individual emails to go out later. I also love that I can snooze emails to respond to it when I am available.
All-in-one customer service solution
Cloud-based HR management system with call-tracking workflow
What users mention about YetiForce See all reviews Offline installation, safe code, many many many features (you're good when you use 10% of them), nice responsive interface, e-mail integration, customization, ease of maintenance and backup. This is really amazing crm, what make better job on my company! easy to install, easy to use and with great community. It only took us 3 weeks to completely migrate from Vtiger to Yetiforce, and we got great support on the few things that didnt work out straight. We are a happy costumer of Yeti.