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Elementool Help Desk Alternatives

How do Elementool Help Desk alternatives compare?

LiveChat and NICE CXone stand out as its top competitors based on similarity, popularity and user reviews. When comparing Elementool Help Desk to its top 100 alternatives, Freshdesk has the highest rating, with Zendesk as the runner-up, and Elementool Help Desk ranking 89th place. Zendesk has the most reviews with a total of 2,723, while Elementool Help Desk has 1. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Elementool Help Desk comes in 83rd. Users also say Freshdesk and LiveChat are the easiest to use, while Elementool Help Desk takes 86th place.

What are the top 5 alternatives to Elementool Help Desk?


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Top 100 Alternatives & Competitors to Elementool Help Desk

LiveChat logo

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

LiveChat logo
Elementool Help Desk logo

4

69

4

features in common

4

features in common

LiveChat logo

LiveChat's unique features

  • Real Time Analytics

  • Real Time Monitoring

  • Third Party Integrations

  • Customer Service Analytics

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$16/month

Value for money

LiveChat logo
4.5

0.5

Elementool Help Desk logo
5.0

What users say about LiveChat's value for money

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

NICE CXone logo

NICE CXone

4.2
(511)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Elementool Help Desk logo

4

117

4

features in common

4

features in common

NICE CXone logo

NICE CXone's unique features

  • Outbound Call Center

  • Support Ticket Management

  • Phone Key Input

  • Communication Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$100/month

Value for money

NICE CXone logo
4.0

1.0

Elementool Help Desk logo
5.0

What users say about NICE CXone's value for money

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

SS

Somveer S.

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

AB

Alejandra B.

LiveHelpNow logo

LiveHelpNow

4.6
(71)

Help desk and live chat solution for customer service

Features

Total

LiveHelpNow logo
Elementool Help Desk logo

4

72

4

features in common

4

features in common

LiveHelpNow logo

LiveHelpNow's unique features

  • Event Triggered Actions

  • Customizable Branding

  • Support Ticket Tracking

  • Performance Metrics

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$21/month

Value for money

LiveHelpNow logo
4.7

0.3

Elementool Help Desk logo
5.0

What users say about LiveHelpNow's value for money

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

HH

H H.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
Elementool Help Desk logo

4

178

4

features in common

4

features in common

Zendesk logo

Zendesk's unique features

  • Customizable Fields

  • AB Testing

  • Real Time Data

  • Archiving & Retention

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.9

Elementool Help Desk logo
5.0

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Elementool Help Desk logo

4

145

4

features in common

4

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Collaboration Tools

  • Document Management

  • Task Management

  • Inbound Call Center

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.5

Elementool Help Desk logo
5.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

OneDesk logo

OneDesk

4.0
(2)

Helpdesk & Project Management Software - in one application

Features

Total

OneDesk logo
Elementool Help Desk logo

4

51

4

features in common

4

features in common

OneDesk logo

OneDesk's unique features

  • Self Service Portal

  • Automated Routing

  • Cost-to-Completion Tracking

  • Reporting/Analytics

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Elementool Help Desk logo

4

117

4

features in common

4

features in common

Freshdesk logo

Freshdesk's unique features

  • Case Management

  • Issue Management

  • Gamification

  • Service Level Agreement (SLA) Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.6

Elementool Help Desk logo
5.0

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Elementool Help Desk logo

4

75

4

features in common

4

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Interaction Tracking

  • Routing

  • Assignment Management

  • Social Media Integration

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$29/month

Value for money

HappyFox Help Desk logo
4.5

0.5

Elementool Help Desk logo
5.0

What users say about HappyFox Help Desk's value for money

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

SysAid logo

SysAid

4.5
(346)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
Elementool Help Desk logo

3

78

4

features in common

3

features in common

SysAid logo

SysAid's unique features

  • Workflow Configuration

  • Release Management

  • Assignment Management

  • Uptime Reporting

Elementool Help Desk logo

Elementool Help Desk's unique feature

  • Call Center Management

Value for money

SysAid logo
4.5

0.5

Elementool Help Desk logo
5.0

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Elementool Help Desk logo

4

165

4

features in common

4

features in common

LiveAgent logo

LiveAgent's unique features

  • Account Management

  • Collaboration Tools

  • Customizable Reports

  • Call Routing

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.3

Elementool Help Desk logo
5.0

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Elementool Help Desk logo

4

136

4

features in common

4

features in common

Vivantio logo

Vivantio's unique features

  • SMS Messaging

  • Alerts/Notifications

  • Automated Routing

  • Employee Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$42/year

Value for money

Vivantio logo
4.2

0.8

Elementool Help Desk logo
5.0

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

CloudBlue PSA logo

CloudBlue PSA

4.5
(22)

The next generation of professional services automation.

Features

Total

CloudBlue PSA logo
Elementool Help Desk logo

4

300

4

features in common

4

features in common

CloudBlue PSA logo

CloudBlue PSA's unique features

  • Relationship Tracking

  • Workflow Configuration

  • Profit/Loss Statement

  • Pricing Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$65/month

Value for money

CloudBlue PSA logo
4.4

0.6

Elementool Help Desk logo
5.0

What users say about CloudBlue PSA's value for money

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.

SM

Shawn McGee ,.

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.

BC

Bryan C.

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(532)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Elementool Help Desk logo

4

181

4

features in common

4

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Inventory Management

  • Automated Routing

  • Technician Management

  • Multi-Location

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Value for money

Salesforce Service Cloud logo
4.1

0.9

Elementool Help Desk logo
5.0

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
Elementool Help Desk logo

4

68

4

features in common

4

features in common

Cayzu logo

Cayzu's unique features

  • Document Storage

  • Email Templates

  • Customizable Fields

  • Queue Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.1

Elementool Help Desk logo
5.0

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

What I found was a great team with a great product that I would recommend to all of my colleagues.

Ben P.

Features

Total

InvGate Service Desk logo
Elementool Help Desk logo

4

73

4

features in common

4

features in common

InvGate Service Desk logo

InvGate Service Desk's unique features

  • Workflow Configuration

  • Customizable Branding

  • Release Management

  • Performance Metrics

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Value for money

InvGate Service Desk logo
4.5

0.5

Elementool Help Desk logo
5.0

What users say about InvGate Service Desk's value for money

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

MC

Malcom C.

The interface is awesome. We believe that in these terms is the best software on the market.

SO

Sergio O.

Canfigure logo

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

Canfigure logo
Elementool Help Desk logo

4

118

4

features in common

4

features in common

Canfigure logo

Canfigure's unique features

  • Surveys & Feedback

  • Reporting/Analytics

  • Forms Management

  • License Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Value for money

Canfigure logo
4.6

0.4

Elementool Help Desk logo
5.0

What users say about Canfigure's value for money

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

WM

Will M.

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

VIZOR IT Asset Management logo

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Features

Total

VIZOR IT Asset Management logo
Elementool Help Desk logo

4

130

4

features in common

4

features in common

VIZOR IT Asset Management logo

VIZOR IT Asset Management's unique features

  • Event Logs

  • Disposal Management

  • Data Visualization

  • Depreciation Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

SummitAI logo

SummitAI

4.5
(15)

The future of IT management begins with AI.

Features

Total

SummitAI logo
Elementool Help Desk logo

4

80

4

features in common

4

features in common

SummitAI logo

SummitAI's unique features

  • Workflow Configuration

  • Social Media Integration

  • Configurable Workflow

  • Procurement Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Front logo

Front

4.5
(213)

One place to take care of all your customers

Features

Total

Front logo
Elementool Help Desk logo

4

115

4

features in common

4

features in common

Front logo

Front's unique features

  • Customer Database

  • CRM

  • Multi-Channel Data Collection

  • Email Distribution

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$19/year

Value for money

Front logo
4.2

0.8

Elementool Help Desk logo
5.0

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(126)

Mobile optimized cloud call center with multichannel routing

Features

Total

Genesys Cloud CX logo
Elementool Help Desk logo

4

121

4

features in common

4

features in common

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Website Visitor Tracking

  • Dashboard

  • Help Desk Management

  • Call Tracking

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$75/month

Value for money

Genesys Cloud CX logo
3.9

1.1

Elementool Help Desk logo
5.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Supportbench logo

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

Features

Total

Supportbench logo
Elementool Help Desk logo

3

90

4

features in common

3

features in common

Supportbench logo

Supportbench's unique features

  • Discussions / Forums

  • Email Templates

  • Customizable Branding

  • Real Time Data

Elementool Help Desk logo

Elementool Help Desk's unique feature

  • Call Center Management

Value for money

Supportbench logo
4.7

0.3

Elementool Help Desk logo
5.0

What users say about Supportbench's value for money

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

AR

Anonymous Reviewer

ChangeGear logo

ChangeGear

4.0
(50)

Comprehensive change and service management.

Features

Total

ChangeGear logo
Elementool Help Desk logo

3

77

4

features in common

3

features in common

ChangeGear logo

ChangeGear's unique features

  • Training Management

  • Support Ticket Tracking

  • Project Management

  • Customizable Branding

Elementool Help Desk logo

Elementool Help Desk's unique feature

  • Call Center Management

Value for money

ChangeGear logo
4.0

1.0

Elementool Help Desk logo
5.0

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.

AR

Anonymous Reviewer

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

PC

Paula C.

everything HelpDesk logo

everything HelpDesk

4.3
(13)

IT support management system & help desk

Features

Total

everything HelpDesk logo
Elementool Help Desk logo

4

49

4

features in common

4

features in common

everything HelpDesk logo

everything HelpDesk's unique features

  • Multi-Channel Communication

  • Self Service Portal

  • Monitoring

  • Surveys & Feedback

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$20/month

Value for money

everything HelpDesk logo
4.6

0.4

Elementool Help Desk logo
5.0

What users say about everything HelpDesk's value for money

All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.

MD

Mark D.

Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain.

MR

Marissa R.

TOPdesk logo

TOPdesk

4.6
(42)

Help desk & service management

Features

Total

TOPdesk logo
Elementool Help Desk logo

3

102

4

features in common

3

features in common

TOPdesk logo

TOPdesk's unique features

  • SSL Security

  • Technician Management

  • Rules-Based Workflow

  • Capacity Management

Elementool Help Desk logo

Elementool Help Desk's unique feature

  • Call Center Management

Starting from

$66/month

Value for money

TOPdesk logo
4.6

0.4

Elementool Help Desk logo
5.0

What users say about TOPdesk's value for money

This product is constantly under development and it's great that they actively encourage their customers to help in its development.

RB

Rudy B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

EngageBay logo

EngageBay

4.6
(162)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay logo
Elementool Help Desk logo

4

215

4

features in common

4

features in common

EngageBay logo

EngageBay's unique features

  • Appointment Management

  • Leaderboards

  • List Management

  • Task Tagging

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$10.79/month

Value for money

EngageBay logo
4.8

0.2

Elementool Help Desk logo
5.0

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
Elementool Help Desk logo

4

107

4

features in common

4

features in common

BOSSDesk logo

BOSSDesk's unique features

  • Dashboard

  • Forms Management

  • Contract/License Management

  • Project Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.4

Elementool Help Desk logo
5.0

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

ThinkOwl logo

ThinkOwl

(0)

Customer service powered by AI

Features

Total

ThinkOwl logo
Elementool Help Desk logo

4

36

4

features in common

4

features in common

ThinkOwl logo

ThinkOwl's unique features

  • Document Management

  • Chat/Messaging

  • Real-Time Chat

  • Self Service Portal

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Gorgias logo

Gorgias

4.7
(81)

Help desk and customer service solution

Features

Total

Gorgias logo
Elementool Help Desk logo

4

58

4

features in common

4

features in common

Gorgias logo

Gorgias' unique features

  • Interaction Tracking

  • File Sharing

  • Auto-Responders

  • Tagging

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.5

Elementool Help Desk logo
5.0

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

HaloITSM logo

HaloITSM

4.6
(19)

ITSM solution for managing incidents & assets

Features

Total

HaloITSM logo
Elementool Help Desk logo

4

110

4

features in common

4

features in common

HaloITSM logo

HaloITSM's unique features

  • Chat/Messaging

  • Communications Management

  • Cost Tracking

  • Capacity Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

£25/month

Value for money

HaloITSM logo
4.6

0.4

Elementool Help Desk logo
5.0

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

WD

Wendy D.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

Milvus logo

Milvus

5.0
(2)

IT management system and help desk solution

Features

Total

Milvus logo
Elementool Help Desk logo

3

50

4

features in common

3

features in common

Milvus logo

Milvus' unique features

  • Document Storage

  • Workflow Configuration

  • Task Management

  • Maintenance Scheduling

Elementool Help Desk logo

Elementool Help Desk's unique feature

  • API

Incident IQ logo

Incident IQ

4.7
(6)

Award-winning K-12 service management software.

Features

Total

Incident IQ logo
Elementool Help Desk logo

4

22

4

features in common

4

features in common

Incident IQ logo

Incident IQ's unique features

  • Support Ticket Management

  • IT Asset Management

  • Knowledge Base Management

  • Email Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

CloudOffix logo

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

Features

Total

CloudOffix logo
Elementool Help Desk logo

4

201

4

features in common

4

features in common

CloudOffix logo

CloudOffix's unique features

  • Project Time Tracking

  • Invoice History

  • Project Templates

  • Lead Nurturing

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Intermedia Contact Center logo

Intermedia Contact Center

4.0
(1)

Wherever, Whenever Customer Engagement

Features

Total

Intermedia Contact Center logo
Elementool Help Desk logo

4

96

4

features in common

4

features in common

Intermedia Contact Center logo

Intermedia Contact Center's unique features

  • Real Time Data

  • FCC Compliance

  • Communication Management

  • Multiple Scripts

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

TeamSupport logo

TeamSupport

4.5
(800)

B2B Customer Support Software

Features

Total

TeamSupport logo
Elementool Help Desk logo

4

101

4

features in common

4

features in common

TeamSupport logo

TeamSupport's unique features

  • Customer Segmentation

  • Contact Database

  • Issue Tracking

  • Real Time Reporting

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$50/month

Value for money

TeamSupport logo
4.4

0.6

Elementool Help Desk logo
5.0

What users say about TeamSupport's value for money

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

ServiceNow logo

ServiceNow

4.5
(90)

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
Elementool Help Desk logo

3

66

4

features in common

3

features in common

ServiceNow logo

ServiceNow's unique features

  • Service Catalog

  • Real Time Reporting

  • Real Time Analytics

  • Version Control

Elementool Help Desk logo

Elementool Help Desk's unique feature

  • Call Center Management

Value for money

ServiceNow logo
4.2

0.8

Elementool Help Desk logo
5.0

What users say about ServiceNow's value for money

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Tracker logo

Tracker

4.4
(66)

Customer Service and Support Management Software

Features

Total

Tracker logo
Elementool Help Desk logo

4

36

4

features in common

4

features in common

Tracker logo

Tracker's unique features

  • Issue Auditing

  • IT Asset Management

  • Real-Time Chat

  • Appointment Management

Elementool Help Desk logo

Elementool Help Desk's unique features

  • No unique features

Starting from

$45/month

Value for money

Tracker logo
4.2

0.8

Elementool Help Desk logo
5.0

What users say about Tracker's value for money

Good system, good pricing OUTSTANDING support. They are incredibly responsive to their customers needs.

RS

Ray S.

We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs.

TL

Teresa L.