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Elementool Help Desk vs Agiloft Comparison

Overview

Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive,...

5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$65.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

(31)

5

4

3

2

1

29

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

The thing I like the most about the software is the ease of creating a contract. The automation and single entry point is fantastic.
Great Support provide by knowledgable & friendly staff. Roadmap of product is clearly defined and is alway moving product in right direction.
Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.

Cons

Cons

All types of technical abuse complaints (copyright issues and other types of inappropriate usage). Surveys about the follow-through of the staff to requests entered into the system.
Chester County Department of Emergency Services.
If you are serious about process documentation and governance and are looking for a flexible tool that literally will run itself, look no further. Agiloft is a platform for business productivity.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features2
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Barcode Scanning
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Digital Signage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Event Triggered Actions
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Lifecycle Management
  • Milestone Tracking
  • Monitoring
  • Multi-Language
  • Permission Management
  • Progress Tracking
  • Real Time Data
  • Receiving
  • Records Management
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Workflow Management
  • Total features56
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • Barcode Scanning
  • Chat
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Digital Signage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Event Triggered Actions
  • File Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Lifecycle Management
  • Milestone Tracking
  • Monitoring
  • Multi-Language
  • Permission Management
  • Progress Tracking
  • Real Time Data
  • Receiving
  • Records Management
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Version Control
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Elementool Help Desk vs. Agiloft

See how Elementool Help Desk and Agiloft stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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