Elementool Help Desk Features

Elementool Help Desk

Help desk software

4.0/5 (1 review)

Elementool Help Desk Feature Summary

  • Web-based
  • Robust incident life cycle management
  • FAQ knowledgebase
  • HTML support form
  • History trail
  • Fully customizable
  • Advanced reporting
  • File attachment
  • PCI data security certified site
  • Automatic issue notifications

Competitor Feature Comparison

API
Alerts / Escalation
Application Integration
Audit Trail
Automatic Notifications
CRM Integration
Collaboration Tools
Collaborative Workspace
Commenting
Content Filter
Custom Fields
Custom Forms
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Filtered Views
Issue Management
Multi-Language
Performance Reports
Prioritizing
Real Time Analytics
Reporting & Statistics
SLA Management
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Widgets
Workflow Management
Learn moreCompare App
API
Alerts / Escalation
Application Integration
Audit Trail
Automatic Notifications
CRM Integration
Collaboration Tools
Collaborative Workspace
Commenting
Content Filter
Custom Fields
Custom Forms
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Filtered Views
Issue Management
Multi-Language
Performance Reports
Prioritizing
Real Time Analytics
Reporting & Statistics
SLA Management
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Alerts / Escalation
Application Integration
Audit Trail
Automatic Notifications
CRM Integration
Collaboration Tools
Collaborative Workspace
Commenting
Content Filter
Custom Fields
Custom Forms
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Filtered Views
Issue Management
Multi-Language
Performance Reports
Prioritizing
Real Time Analytics
Reporting & Statistics
SLA Management
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Widgets
Workflow Management
Visit WebsiteCompare App

Elementool Help Desk Feature Reviews

1 reviewers had the following to say about Elementool Help Desk's features:

Briana Cramer

Elementool Ticketing System

2019-11-24

It is a good ticketing system and allowed us to better track customer issues.

Pros

Elementool Help Desk/Ticketing system allowed us to convert customer reported issues from email to ticketing system.

Cons

Elementool is a ticketing system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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