Help Scout vs ClickDesk Comparison

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Overview

Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments,...

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

118

36

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies.
Also it's very affordable and easy to start using. In fact, when one of my friends asked me for a simple support system, I did recommend him Help Scout.
I love that multiple people have access to the same group and can work on the load of emails. It is a great way to team up and tackle those large inboxes.

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Cons

Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features62
  • @mentions
  • API
  • Activity Tracking
  • Archiving & Retention
  • Automatic Lead Distribution
  • Automatic Notifications
  • Bulk Send
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Desktop Notifications
  • Document Management
  • Email Integration
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Mobile Alerts
  • Mobile Integration
  • Multi-Department / Project
  • Multi-Language
  • Multiple User Accounts
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Notes
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • Workflow Management
  • Total features44
  • @mentions
  • API
  • Activity Tracking
  • Archiving & Retention
  • Automatic Lead Distribution
  • Automatic Notifications
  • Bulk Send
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Desktop Notifications
  • Document Management
  • Email Integration
  • Email Templates
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Mobile Alerts
  • Mobile Integration
  • Multi-Department / Project
  • Multi-Language
  • Multiple User Accounts
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Notes
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • Workflow Management

Integrations

  • Total integrations131
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Help Scout vs. ClickDesk

See how Help Scout and ClickDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.