HelpCrunch Features

HelpCrunch

Live chat, email automation & helpdesk for support and sales

4.94/5 (16 reviews)

HelpCrunch Feature Summary

  • Shortcut messages
  • Offline form
  • Behavior tracking
  • Chat functionality
  • Contact database
  • Client database
  • Communication management
  • Customizable fields
  • Data import/export
  • eCommerce integration
  • Email marketing
  • Email templates
  • Email notifications
  • Activity monitoring
  • Chat transcript
  • Event triggered actions
  • Event triggered email
  • Feedback collection
  • File transfer
  • Filtered views
  • Automatic notifications
  • History tracking
  • Localizations
  • Chat ratings
  • Waiting message
  • Video sharing
  • Chat tags
  • Chat history
  • Chat widget customization
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Location tracking
  • Multi-channel communication
  • Multi-language
  • Personalized profiles
  • Rules based algorithms
  • Tags & keywords
  • Tagging
  • Pre-chat form
  • Emoji & stickers
  • Team inbox
  • Instant messaging
  • API
  • Collaboration tools
  • Real time monitoring
  • Third party integration
  • Auto-responders
  • Automatic device recognition
  • Built-in database
  • Campaign management
  • Client website integration
  • Client management
  • Custom forms
  • Drip email marketing
  • Email alerts
  • Email tracking
  • Multi-channel marketing
  • Multi-channel management
  • Role-based permissions
  • Scheduled emails
  • Support ticket tracking
  • Software development kit
  • User defined attributes
  • Chat transfers
  • Geotargeting
  • Widgets

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (141 other apps)
Activity Dashboard (64 other apps)
Automatic Notifications (66 other apps)
CRM Integration (58 other apps)
Chat (142 other apps)
Contact History (60 other apps)
Customizable Branding (61 other apps)
Customizable Templates (50 other apps)
Email Integration (66 other apps)
Instant Messaging (76 other apps)
Knowledge Base (86 other apps)
Monitoring (65 other apps)
Multi-Channel Communication (62 other apps)
Prioritizing (55 other apps)
Reporting & Statistics (74 other apps)
Social Media Integration (63 other apps)
Surveys & Feedback (64 other apps)
Third Party Integration (76 other apps)
Ticket Management (55 other apps)
Workflow Management (53 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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HelpCrunch Feature Reviews

14 reviewers had the following to say about HelpCrunch's features:

Elena Demianenko

Great tool for chats and emails

2018-02-14

It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

Pros

All the history of communication is gathered in one place, so it's easy to see all the info.

Cons

It would be great to see some kind of a knowledge base to let me quickly deal with all the features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Timashov

Great software for Support and Feedback chats on website and in mobile app!

2018-04-03

HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app.

Pros

It's so customizable and looks really nice on our website.

Cons

I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Helga Zabalkanskaya

Great customer communication tool for SaaS

2018-11-01

It just works and the value/price ratio is amazing."

Pros

1) Many chat widget customization options 2) Able to connect our product and send in-app messages to the users via Helpcrunch chat 3) There are also neat email marketing automation and ticketing features

Cons

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HelpCrunch


We're glad you enjoy using HelpCrunch for your SaaS, Helga.
Thank you for the review!

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Ryan Hemsley

Amazing software

2018-04-06

Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors

Pros

Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel.

Cons

* Easy to use and to control * Affordable * Great features The list goes on as there is too many to list

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Arthur Varushyla

Great platform to communicate with your customers with a personal touch

2015-12-16

It has real-time CRM which allows you to connect with your users over web, push notifications or email.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James McClean

Highly recommended, excellent support and easy to use

2018-04-13

Better customer engagement and ongoing customer relationship improvement.

Pros

Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

Cons

However, it's pretty easy to respond via email if necessary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HelpCrunch


James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

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Christian la Forgia

Great sofware, helps so much managing users

2018-02-12

Pros

For example the Javascript APIs are really simple compared to other software of this kind.

Cons

I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Emil Dayan

Very happy with Helpcrunch. Amazing functionality, great support and fair pricing.

2018-03-16

Pros

Great functionality (follow-up emails, multiple agents, chat status etc).

Cons

A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yuliya Karnaukh

A true 360-degree view of your communications with customers

2017-11-15

Great live chat with a comprehensive functionality yet attractively priced.

Pros

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons

I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Just Amazing

2018-04-13

Pros

It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects

Cons

Branding under chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Mathews

Goodbye intercom

2018-01-15

This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Pros

The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

Intercom alternative

2018-10-18

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Pros

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have

Cons

can't think of anything, just looking forward to their Knowledgebase feature release

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HelpCrunch


Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs.

Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;)

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Dion Tennekes

Amazing Livechat SaaS

2018-03-22

Pros

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Cons

I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vadim Shevchuk

Powerful and good solution

2015-12-01

This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more