Helpdesk Pilot Pricing, Features, Reviews & Comparison of Alternatives

Helpdesk Pilot

IT help desk management software

  0 reviews

Helpdesk Pilot overview

Helpdesk pilot's customer support and help desk solution allows you to manage and keep track of all incoming requests and tickets. You can collect all requests coming in from email, web or over the phone into one system. Through Helpdesk pilot you can integrate your corporate mailboxes and the app supports all mail box configurations, including Google Apps & MS Exchange.

The ticket management features of Helpdesk pilot provide support staff with a color-coded overview of all tickets, which can be filtered and categorized by their status. You can route tickets to the right staff member and you can set rules to automatically carry out an action when a ticket meets certain criteria.

Using Helpdesk pilot you can track and monitor your overall help desk activity and performance with customizable reports. Reports can include monthly staff activity reports and ticket status summaries. Full reports as well as specific data can be exported to CSV or Excel. Helpdesk pilot also allows you to offer multi-lingual support and support on the go through the mobile app and notifications.
www.helpdeskpilot.com

Pricing

Starting from
$895/year
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe

Supported languages

English
Helpdesk Pilot screenshot: Managing tickets in Helpdesk pilotHelpdesk Pilot Stop MotionHelpdesk Pilot screenshot: Setting priorities in Helpdesk pilotHelpdesk Pilot screenshot: Adding contact details in Helpdesk pilotHelpdesk Pilot screenshot: Contacts in Helpdesk pilotHelpdesk Pilot screenshot: Measure tickets in Helpdesk pilotHelpdesk Pilot How to Demos-Split Ticket

Helpdesk Pilot reviews

There are currently no reviews of Helpdesk Pilot.
 

Helpdesk Pilot pricing

Starting from
$895/year
Pricing options
Subscription
View Pricing Plans

Annual subscription fees:

Lite Edition: $895
Pro Edition: $1195
Enterprise Edition: $1495

Helpdesk Pilot features

Email Integration
Ticket Management

API (160 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Workflow Management (63 other apps)

Additional information for Helpdesk Pilot

Key features of Helpdesk Pilot

  • Create requests and tickets
  • Email to ticket conversion
  • Categorize and filter emails
  • End-user web interface
  • Set ticket priorities and statuses
  • Send template based notifications
  • Staff and Category email signature
  • Customizable request forms
  • Add tags and due dates
  • Assign tickets to staff
  • Private note sharing
  • Automated rules and workflows
  • Multi-lingual support
  • Canned replies and mass reply
  • Ticket resolution time tracking
  • Conversational view of interactions
  • Build your own reports
  • Dashboard activity view
  • Staff performance reports
  • Email configuration support for MS Exchange & Google Apps.
View All Features

Benefits

2-way email integration: Customers can contact you via a company domain email, for example support@companyname.com

Ticket Management: Emails are transformed into tickets, tickets can be routed to the right staff member who can respond via email, including from their mobile.

Custom fields: Create custom fields for ticket request forms so you can collect the data you want from your customers.

Customer portal: Provide your customers with the ability to access self-service help by integrating with your knowledgebase.

Issue tracking: Track tall actions performed on a ticket, creating an audit trail of all interactions with that issue.

Multi-lingual support: Helpdesk pilot provides the ability to offer support in any language. Customers can also submit requests in any language.

Reporting: Create custom reports based on your own KPIS, including staff activity and staff performance.. Export reports to CSV or Excel.