Helpdesk Pilot Features List

Helpdesk Pilot

IT help desk management software

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Helpdesk Pilot Feature Summary

  • Create requests and tickets
  • Email to ticket conversion
  • Categorize and filter emails
  • End-user web interface
  • Set ticket priorities and statuses
  • Send template based notifications
  • Staff and Category email signature
  • Customizable request forms
  • Add tags and due dates
  • Assign tickets to staff
  • Private note sharing
  • Automated rules and workflows
  • Multi-lingual support
  • Canned replies and mass reply
  • Ticket resolution time tracking
  • Conversational view of interactions
  • Build your own reports
  • Dashboard activity view
  • Staff performance reports
  • Email configuration support for MS Exchange & Google Apps.

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