Most popular features of all Customer Service & Support apps
17 reviewers had the following to say about HelpDesk's features:
Seemless integration
Pros
Having come from not using any email managment software (only Outlook), the tool has prived invaluable.
Cons
Nothing difficult, I would like more data reports but I'm sure that will come in timr
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
We support ourselves in real-time with private notes in every complex customer case.
Cons
The user interface (UI) could be slightly improved
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks.
Pros
Super easy to get up and running and start managing customer support inquiries.
Cons
Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Easy to use, user friendly, easy to instal
Cons
Need more reports like live chat has
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hello Karolis, thank you for your review. We implemented the ability to export reports. It enables you to export ticket metadata within the specified date range. We're constantly working on improving our reports section as well!
Pros
Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way.
Cons
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with
Pros
When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Cons
I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Pros
Mail, Outlook and Office 365. It integrates with different tools using Zapier integration.
Cons
Everything is fine. I don't have any cons. Everything works as expected.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
It's easy to understand and aesthetically pleasing to work in.
Cons
The integration with their livechat product is weak and essentially worthless.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Rex, Thank you for your feedback! We do our best to create the best help desk experience for our customers and to constantly improve our product.
We want HelpDesk to be simple to learn and use. Some more advanced features would not correlate with delivering our core value.
If you don't mind, we will be in touch to collect a few more information regarding LiveChat integration. Cheers, HelpDesk Team
Pros
Besides, we can send messages in line with our brand identity through email templates.
Cons
HelpDesk is so easy to use I don't have any complaints.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
It's been a pleasure to use and has made my job so much easier!
Pros
From the first day you are ready to go, helping your clients, and getting feedback for your services.
Cons
This software is so easy to use I don't have any complaints.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
The experience has been very positive and we will continue to use HelpDesk as we have had many benefits from it.
Pros
The beautiful design offers stability and lets us easily handle tickets and build customer relationships.
Cons
I have no comments on flaws in HelpDesk. Everything has been smooth so far.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.
Cons
Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall Helpdesk has been great for me to begin using a ticket system.
Pros
It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Cons
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I'm very happy with Helpdesk, it solve our support problems, recommended.
Cons
For now nothing particular, it's a young product, so limited in features, but they add features week by week.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I love Helpdesk because it has so many features that I need for the entire customer support tasks.
Cons
Nothing to complain, everything is executed perfectly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
