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HelpDesk
Ticketing software for effortless customer support
(2)
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HelpDesk Pricing
Pricing overview
Value for money rating
4.3
/5
68
Price starts from
29
/user
Per month
Pricing details
Enterprise - Please contact LiveChat Software for pricing details
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Reviewers who mentioned pricing said:
Stephen G.
Religious Institutions, 11-50 employees
Used daily for less than 6 months
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Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
Rudy K.
Broadcast Media, 11-50 employees
Used daily for 2+ years
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We definitely use the ticketing every day and it is easy enough to use. Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface on the website and the HelpDesk pricing is slightly too high in our view.
The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it. The support team is great and reacts almost immediately.
- Lack of a proper mobile app- when used in a mobile browser, almost impossible to use- no plugin for WordPress- we have to use LiveChat as well although we don't want it, as it has a WordPress plugin and HelpDesk does not. So we have to manage two environments.
Nandy N.
Financial Services, 11-50 employees
Used weekly for 6-12 months
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We don't have time to answer customer complaints so HelpDesk helps us keep track. We are able to focus on what customers want and spend time fixing or adding value to our services.
Help keep track of tickets (customer complaints) and who handles them. Helps organization to keep training current Helps organization to focus on their core competencies. It frees up time to focus on adding value to customer service.
There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal. It can reflect badly on the organization if representatives are not professional. Some cultural differences may occur and miscommunication can happen.
Anna O.
Internet, 1-10 employees
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Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
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