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HelpDesk Logo

HelpDesk

Ticketing software for effortless customer support

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HelpDesk Reviews - Page 2

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60 reviews

Recommended

AR
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Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good

Reviewed a year ago
Pros

API integrations and Automated workflows.

Cons

As an admin, I should be able to manage all the tickets without joining the team.

MR
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Martin R.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works great

Reviewed a year ago
Pros

Ease of use, access and training, as well and great interchangeability

Cons

Lacks features for reporting and tracking.