Scopedesk Alternatives, Competitors & Similar Software

Scopedesk

Customer support ticketing management solution

0 reviews

Alternatives to Scopedesk

Explore a recommended list of Scopedesk alternatives for your business in 2020. Compare alternatives to Scopedesk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Zendesk 2372
Cloud-based Help Desk & Customer Support Platform
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What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

SmartSupport 12
Internal & external knowledge base and forum management platform
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Genesys Cloud 98
Mobile optimized cloud call center with multichannel routing
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What users mention about Genesys CloudSee all reviews
It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls.
Genesys is a great company that cares about the opinions of their customers.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.

VCC Live 26
All-in-one Cloud Contact Center Software
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What users mention about VCC LiveSee all reviews
M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
A very innovative call center solution, which is accessible and user friendly.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.

LogMeIn Rescue 120
Remote support for helpdesks, call centers and organizations
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What users mention about LogMeIn RescueSee all reviews
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.
My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

NICE inContact 326
Cloud Contact Center Software
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What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

Bitrix24 415
100% free CRM, collaboration and communication tool suite
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What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

Agile CRM 387
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.

Salesforce Service Cloud 458
Customer Service & Field Service Management Solutions
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What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

LiveAgent 910
Great customer service starts with better help desk software
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What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

PhoneBurner 126
Power dialer & outbound sales acceleration software for SMBs
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What users mention about PhoneBurnerSee all reviews
Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention.
Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing.
PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.

TRACK 6
Cloud based hospitality & vacation rental software
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Scorebuddy 37
QA Software for scoring (Calls/email/chat/social)
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What users mention about ScorebuddySee all reviews
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Its been pretty good, the best QA buddy system that we've had yet.

Aircall 154
Phone system for support and sales teams
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What users mention about AircallSee all reviews
Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).

Convoso 14
Convert more leads in less time!
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SpitFire 20
Web-based predictive dialer software for call centers
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What users mention about SpitFireSee all reviews
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.

InfoFlo 78
All-in-One CRM Software Solution
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What users mention about InfoFloSee all reviews
We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

Infobip
Omni-channel customer communication and engagement
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CallTrackingMetrics 26
The Only All-in-One Call Tracking & Contact Center Solution
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What users mention about CallTrackingMetricsSee all reviews
From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success.
Brilliant service from the team, very simple to install and the reporting is excellent.
I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.

Ricochet360 19
Sales is a contact sport. Our Auto Dialer connects you 1st!
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RingCentral Contact Center 141
The Collaborative Contact Center solution from the industry
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What users mention about RingCentral Contact CenterSee all reviews
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Janna was my technical support representative and she was excellent. She had a great attitude.

Nextiva 229
Simplifying Business Communication
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What users mention about NextivaSee all reviews
The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

everything HelpDesk 12
IT support management system & help desk
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VisionReply
Help desk solution for enhancing customer support
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HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
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SeamlessDesk 17
Helpdesk and Ticketing solution for businesses of all sizes
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ngDesk 11
Ticket management for customer service and support teams
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Cayzu 31
Cloud Based Ticket Management & Help Desk Software
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What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Supportbench 17
All-in-one technical & customer support ticketing system
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What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.
When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.

HubSpot Service Hub 108
Cloud-based customer service solution for firms of all sizes
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What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Teamwork Desk 114
Deliver an unforgettable customer experience.
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What users mention about Teamwork DeskSee all reviews
Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters.
Ease of use, great tracking abilities, exporting as Excel documents, good customer support.
Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.

OneDesk 2
Helpdesk & Project Management Software - in one application
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Wix Answers 19
The only unified customer support solution.
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What users mention about Wix AnswersSee all reviews
This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.
I built a very attractive and functional website without any major issues and support has been great.

HelpDesk 6
Ticketing software for effortless customer support
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ThinkOwl 2
AI-based customer service management solution
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VIZOR HelpDesk & Assets 1
ITIL Certified IT Service and Asset Management Solution
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Atera 135
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
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What users mention about AteraSee all reviews
Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly.
Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations.
Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

HarmonyPSA 18
The next generation of professional services automation.
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What users mention about HarmonyPSASee all reviews
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

ChangeGear Service Desk 49
Cloud based solution to track & control IT services
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What users mention about ChangeGear Service DeskSee all reviews
Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.

TeamHeadquarters 9
Unified project management & help desk software
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SolarWinds Take Control 14
Collaborative remote access solution
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Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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What users mention about Vision HelpdeskSee all reviews
Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

InvGate Service Desk 70
IT service desk software
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What users mention about InvGate Service DeskSee all reviews
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Halp 1
Ticketing, powered by your Slack conversations
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ProProfs Help Desk 4
Help desk and ticketing solution for customer service
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Spacewell IWMS
Workplace management solution for facility operations
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Capacity 11
Artificial Intelligence-based knowledge management solution
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BOSS Solutions Suite 85
BOSS Solutions a FrontRunner in Help Desk Software
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What users mention about BOSS Solutions SuiteSee all reviews
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.
Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.

Web Tracks 3
Help desk and IT asset management solution
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LiveHelpNow 70
Help desk and live chat solution for customer service
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What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

Freshdesk 2172
Online helpdesk system and customer service software
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What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

SolarWinds Service Desk 498
IT Service Desk & Asset Management Software
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What users mention about SolarWinds Service DeskSee all reviews
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.

LiveChat 1015
Premium Customer Service Software for Live Chat & Help Desk
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What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

Kaseya VSA 178
IT Systems Management Software for Internal IT and MSPs
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What users mention about Kaseya VSASee all reviews
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features.
The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.

Opsgenie 118
Alerting and on-call management for always-on services
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What users mention about OpsgenieSee all reviews
The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.
I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.

Serviceaide 22
Service desk & IT service management
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What users mention about ServiceaideSee all reviews
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Simple and effective product, great value for the business with easy adaptation and good additives.
Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

Front 147
Email management software and shared inbox for teams
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What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

Jira Service Desk 252
Simple service desk built on Jira
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What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

Freshservice 368
A complete IT service management (ITSM) tool for business
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What users mention about FreshserviceSee all reviews
I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

Salesforce Essentials 98
CRM for small business
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What users mention about Salesforce EssentialsSee all reviews
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

Alloy Navigator 40
Award winning IT Asset Mgmt and Service Mgmt platform
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What users mention about Alloy NavigatorSee all reviews
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.
We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

ISL Light Remote Desktop 199
Remote support software & unattended remote access
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What users mention about ISL Light Remote DesktopSee all reviews
The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage.
We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support.
For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.

Cingo
Omni-channel customer service platform
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Gladly
Gladly is a Cloud-based customer service platform
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Akio
Multi-channel customer relations management platform
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Zent.io 1
Cloud omnichannel contact center software
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SpiceCSM 1
Integration Platform as a Service for contact centers
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CommBox
Cloud-based contact center and customer service solution
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Clarity Connect 8
Full-featured contact center native to Skype for Business
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InfoServ 12
Integrated Call Center, Help Desk, and CRM software system
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Zingtree 93
Build your own question & answer style troubleshooters
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What users mention about ZingtreeSee all reviews
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team.
Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues.
The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.

Helpshift 27
Digital customer service platform and ticketing system
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What users mention about HelpshiftSee all reviews
Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.
Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.
The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

Dixa 17
The Customer Friendship Platform
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Oracle RightNow Contact Center Experience 20
Multi-channel contact center
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Zoho Desk 1603
Cloud-based help desk platform
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What users mention about Zoho DeskSee all reviews
Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too.
I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time.
Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.

UJET 90
Customer interaction & support platform with CRM integration
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What users mention about UJETSee all reviews
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.