Scopedesk Alternatives

Scopedesk

(0)

Customer support ticketing management solution

Scopedesk

How do Scopedesk alternatives compare?

Zendesk and SmartSupport stand out as its top competitors based on similarity, popularity and user reviews. When comparing Scopedesk to its top 100 alternatives, Voiso has the highest rating, with Stella Connect as the runner-up, and Scopedesk ranking 93rd place. Zendesk has the most reviews with a total of 2,436, while Scopedesk has 0. Users say Voiso tops the list for value for money followed by Balto, while Scopedesk comes in 92nd. Users also say Voiso and Stella Connect are the easiest to use, while Scopedesk takes 93rd place.


How do I choose the best Scopedesk alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Scopedesk?

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Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Zendesk

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

7

98

16

features in common

7

features in common

Zendesk's unique features

  • Customizable Reporting

  • SLA Management

  • Application Integration

  • Custom Forms

Scopedesk's unique features

  • Customer Accounts

  • Customer History

  • Collaborative Review

  • Help Desk Integration

SmartSupport

Internal & external knowledge base and forum management

Features

Total

1

5

16

features in common

1

features in common

SmartSupport's unique features

  • Communication Management

  • Custom Forms

  • Commenting

  • Chat

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

Call Center Studio

Cloud-based call center management software

Pricing

Value for money

4.7

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

2

39

16

features in common

2

features in common

Call Center Studio's unique features

  • Text to Speech

  • Surveys & Feedback

  • Contact Management

  • Call Monitoring

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

CommBox

(0)

Cloud-based contact center and customer service solution

Features

Total

1

38

16

features in common

1

features in common

CommBox's unique features

  • Auto-Responders

  • Template Management

  • Surveys & Feedback

  • Customer Segmentation

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

User.com

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

8

99

16

features in common

8

features in common

User.com's unique features

  • Activity Dashboard

  • Lead Nurturing

  • Customizable Templates

  • Social Network Marketing

Scopedesk's unique features

  • Support Ticket Tracking

  • Customer Accounts

  • Email Alerts

  • Collaborative Review

Dixa

Conversational Customer Service Software

Pricing

Starting from

$99/month

Value for money

4.3

What users say about Dixa's value for money

Excellent cloud solution for your callcenter with a reasonable cost.

Roberth C.

Currently, our team is more than satisfied with the outcomes that we got for that price.

ES

Elizabeth S.

Total

1

43

16

features in common

1

features in common

Dixa's unique features

  • Call Recording

  • Reporting & Statistics

  • Real Time Updates

  • Contact Database

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

Voiso

Call center software for outbound sales & BPO teams

Features

Total

1

40

16

features in common

1

features in common

Voiso's unique features

  • Automatic Call Distribution

  • Self Service Portal

  • Search Functionality

  • Campaign Management

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

CallVU

(0)

Digital call experience platform for call centers

Features

Total

1

37

16

features in common

1

features in common

CallVU's unique features

  • Campaign Management

  • Video Support

  • Third Party Integration

  • Customizable Branding

Scopedesk's unique features

  • Website Integration

  • Collaboration Tools

  • Role-Based Permissions

  • Permission Management

NICE inContact

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

3.9

What users say about NICE inContact's value for money

We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Total

5

40

16

features in common

5

features in common

NICE inContact's unique features

  • Voice Mail

  • Third Party Integration

  • Feedback Management

  • Multi-Language

Scopedesk's unique features

  • Collaborative Review

  • Website Integration

  • Support Ticket Tracking

  • Customer Accounts

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

9

97

16

features in common

9

features in common

Salesforce Service Cloud's unique features

  • Approval Process Control

  • Multi-Channel Management

  • Customizable Templates

  • Social Media Integration

Scopedesk's unique features

  • Web Forms

  • Email Alerts

  • Help Desk Integration

  • Collaborative Review

LiveAgent

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

11

119

16

features in common

11

features in common

LiveAgent's unique features

  • Gamification

  • Custom Forms

  • Text Editing

  • Real Time Analytics

Scopedesk's unique features

  • Customer Accounts

  • Help Desk Integration

  • Collaborative Review

  • Applications Management

Bitrix24

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

7

90

16

features in common

7

features in common

Bitrix24's unique features

  • Employee Database

  • Two-Way Audio & Video

  • Audit Trail

  • Document Management

Scopedesk's unique features

  • Customer Accounts

  • Customer History

  • Collaborative Review

  • Email Notifications

Agile CRM

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.3

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

AD

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Total

7

76

16

features in common

7

features in common

Agile CRM's unique features

  • Event Triggered Actions

  • Calendar Management

  • Email Integration

  • Auto-Responders

Scopedesk's unique features

  • Collaborative Review

  • Customer Accounts

  • Collaboration Tools

  • Email Notifications

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

Pricing

Starting from

$149/month

Value for money

4.3

What users say about LogMeIn Rescue's value for money

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

AR

Anonymous Reviewer

D go to say it's 100% one of the best remote support software money can buy.

Lawrence L.

Total

2

9

16

features in common

2

features in common

LogMeIn Rescue's unique features

  • Customizable Branding

  • Chat

  • Auditing

  • Third Party Integration

Scopedesk's unique features

  • Customer Accounts

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Management

Aspect Via

Cloud contact center and workforce optimization solution

Features

Total

2

44

16

features in common

2

features in common

Aspect Via's unique features

  • Self Service Portal

  • Request Routing

  • Demand Forecasting

  • Campaign Management

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

Omnis

(0)

Contact center solution for customer engagement

Features

Total

2

32

16

features in common

2

features in common

Omnis' unique features

  • Self Service Portal

  • Automatic Call Distribution

  • Auto-Dialer

  • Instant Messaging

Scopedesk's unique features

  • Customer Accounts

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Management

Stella Connect

Customer feedback, coaching, and QA for customer support.

Features

Total

1

30

16

features in common

1

features in common

Stella Connect's unique features

  • Customer Activity Reporting

  • Third Party Integration

  • Analytics

  • Alerts / Escalation

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

ClarityTel

VoIP-based communication management solution

Features

Total

2

24

16

features in common

2

features in common

ClarityTel's unique features

  • Auto-Dialer

  • Activity Dashboard

  • Fax Management

  • Voice Mail

Scopedesk's unique features

  • Collaboration Tools

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

ProcedureFlow

Cloud-based knowledge management software

Pricing

Value for money

4.8

What users say about ProcedureFlow's value for money

Cost effective with a great collaboration feature that allows users to interact and continuously improve processes. Procedure Flow is user-friendly and easy to use.

CU

Christopher U.

They left no stone unturned to figure out how the product could help improve efficiency, lower costs, and streamline different ideas and procedures into one flow.

tw

tyrone w.

Total

2

22

16

features in common

2

features in common

ProcedureFlow's unique features

  • Approval Process Control

  • Access Control

  • Self-Learning

  • Engagement Analytics

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

Balto

Call center phone coaching for sales & customer service reps

Features

Total

3

33

16

features in common

3

features in common

Balto's unique features

  • Sales Tracking

  • Alerts / Escalation

  • Activity Dashboard

  • Gamification

Scopedesk's unique features

  • Collaborative Review

  • Web Forms

  • Support Ticket Management

  • Permission Management

PlayVox

Quality Assurance Software for customer service teams.

Features

Total

3

71

16

features in common

3

features in common

PlayVox's unique features

  • Role Management

  • Instant Messaging

  • Class Scheduling

  • Forms Management

Scopedesk's unique features

  • Collaborative Review

  • Web Forms

  • Support Ticket Management

  • Help Desk Integration

Convoso

Convert more leads in less time!

Pricing

Starting from

$90/month

Value for money

4.8

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Total

2

54

16

features in common

2

features in common

Convoso's unique features

  • IVR / Voice Recognition

  • Goal Setting / Tracking

  • Caller ID

  • Call Center Management

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Management

SpitFire

Web-based predictive dialer software for call centers

Pricing

Starting from

$70/month

Value for money

3.8

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

Total

2

20

16

features in common

2

features in common

SpitFire's unique features

  • Automated Scheduling

  • Auto-Dialer

  • Predictive Dialer

  • Call Recording

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

Scorebuddy

QA Software for scoring (Calls/email/chat/social)

Pricing

Starting from

$12/month

Value for money

4.6

What users say about Scorebuddy's value for money

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

DB

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

TH

Tim H.

Total

1

3

16

features in common

1

features in common

Scorebuddy's unique features

  • Monitoring

  • Surveys & Feedback

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

Channels

Power up your customer service

Pricing

Starting from

$24/month

Value for money

4.9

What users say about Channels' value for money

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

You get your own phone number for free, which usually comes with a big price itself.

Eli S.

Total

3

61

16

features in common

3

features in common

Channels' unique features

  • Video Conferencing

  • Lead Generation

  • Caller ID

  • Third Party Integration

Scopedesk's unique features

  • Customer Accounts

  • Web Forms

  • Support Ticket Management

  • Permission Management

Newfies-Dialer

Auto dialers for lead generation & telemarketing

Features

Total

1

20

16

features in common

1

features in common

Newfies-Dialer's unique features

  • Credit Card Integration

  • Call Transfer

  • Auto-Dialer

  • Text to Speech

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

uContact

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

1

52

16

features in common

1

features in common

uContact's unique features

  • Call Reporting

  • Quality Control

  • Predictive Dialer

  • Compliance Management

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

Qubicles

Revolutionary blockchain-powered contact center software

Pricing

Value for money

4.8

What users say about Qubicles' value for money

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

GM

Gustavo M.

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares.

DA

Daryl A.

Total

1

39

16

features in common

1

features in common

Qubicles' unique features

  • Call List Management

  • Search Functionality

  • Real Time Data

  • Conditional Logic

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

VCC Live

All-in-one Cloud Contact Center Software

Pricing

Starting from

€55/month

Value for money

4.7

What users say about VCC Live's value for money

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.

Antonio C.

Overall, a nice peace of software and a good reliable service worth the money.

BP

Branimir P.

Total

2

26

16

features in common

2

features in common

VCC Live's unique features

  • Automatic Notifications

  • Access Control

  • Project Management

  • SMS Integration

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

InfoFlo

All-in-One CRM Software Solution

Pricing

Starting from

$99

Value for money

4.6

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Total

2

23

16

features in common

2

features in common

InfoFlo's unique features

  • Accounting Integration

  • Access Control

  • Custom Forms

  • Automatic Backup

Scopedesk's unique features

  • Collaboration Tools

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Integration

PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Total

4

57

16

features in common

4

features in common

PhoneBurner's unique features

  • Gamification

  • Follow-up Scheduling

  • Call Recording

  • Automatic Call Distribution

Scopedesk's unique features

  • Collaborative Review

  • Website Integration

  • Web Forms

  • Help Desk Management

XCALLY

Omnichannel contact center management

Pricing

Value for money

4.7

What users say about XCALLY's value for money

The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

Nouti T.

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company.

AR

Anonymous Reviewer

Total

2

54

16

features in common

2

features in common

XCALLY's unique features

  • Multi-Channel Communication

  • Monitoring

  • Chat

  • Call Monitoring

Scopedesk's unique features

  • Collaborative Review

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Management

DialerAI

(0)

Predictive dialer solution for call centers

Features

Total

1

29

16

features in common

1

features in common

DialerAI's unique features

  • Callback Scheduling

  • Voice Mail

  • Auto-Dialer

  • Activity Dashboard

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

Adversus

Cloud-based dialer & CRM solution

Features

Total

4

54

16

features in common

4

features in common

Adversus' unique features

  • Multiple Format Support

  • Multi-Campaign

  • Customizable Caller ID

  • Call Recording

Scopedesk's unique features

  • Collaborative Review

  • Website Integration

  • Web Forms

  • Help Desk Management

Ricochet360

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

1

54

16

features in common

1

features in common

Ricochet360's unique features

  • Call Center Management

  • Lead Management

  • Lead Generation

  • Callback Scheduling

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

Infobip

Omni-channel customer communication and engagement

Features

Total

1

32

16

features in common

1

features in common

Infobip's unique features

  • Campaign Management

  • Rich Text Editor

  • Alerts / Escalation

  • A/B Testing

Scopedesk's unique features

  • Website Integration

  • Collaborative Review

  • Support Ticket Tracking

  • Role-Based Permissions

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

Pricing

Value for money

4.0

What users say about RingCentral Contact Center's value for money

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

FD

Frank D.

Total

2

36

16

features in common

2

features in common

RingCentral Contact Center's unique features

  • Third Party Integration

  • Surveys & Feedback

  • Employee Management

  • Multi-Channel Management

Scopedesk's unique features

  • Customer Accounts

  • Support Ticket Management

  • Support Ticket Tracking

  • Help Desk Management