Scopedesk Alternatives

(2,436)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Features

Total

features in common

Zendesk's unique features

Customizable Reporting
SLA Management
Application Integration
Custom Forms

Scopedesk's unique features

Customer Accounts
Customer History
Collaborative Review
Help Desk Integration

Categories in common

SmartSupport

4.2

(12)

Internal & external knowledge base and forum management

Features

Total

features in common

SmartSupport's unique features

Communication Management
Custom Forms
Commenting
Chat

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

learn more

Call Center Studio

(36)

Cloud-based call center management software

Pricing

Value for money

4.7

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Features

Total

features in common

Call Center Studio's unique features

Text to Speech
Surveys & Feedback
Contact Management
Call Monitoring

Scopedesk's unique features

Collaborative Review
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

CommBox

(0)

Cloud-based contact center and customer service solution

Features

Total

features in common

CommBox's unique features

Auto-Responders
Template Management
Surveys & Feedback
Customer Segmentation

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

User.com

(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

Evelyn R.

All the features you need for a friendly price for a startup.

Gerald H.

Features

Total

features in common

User.com's unique features

Activity Dashboard
Lead Nurturing
Customizable Templates
Social Network Marketing

Scopedesk's unique features

Support Ticket Tracking
Customer Accounts
Email Alerts
Collaborative Review

Categories in common

Dixa

(18)

Conversational Customer Service Software

Pricing

Starting from

$99/month

Value for money

4.3

What users say about Dixa's value for money

Excellent cloud solution for your callcenter with a reasonable cost.

Roberth C.

Currently, our team is more than satisfied with the outcomes that we got for that price.

Elizabeth S.

Features

Total

features in common

Dixa's unique features

Call Recording
Reporting & Statistics
Real Time Updates
Contact Database

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

Voiso

5.0

(1)

Call center software for outbound sales & BPO teams

Features

Total

features in common

Voiso's unique features

Automatic Call Distribution
Self Service Portal
Search Functionality
Campaign Management

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

CallVU

(0)

Digital call experience platform for call centers

Features

Total

features in common

CallVU's unique features

Campaign Management
Video Support
Third Party Integration
Customizable Branding

Scopedesk's unique features

Website Integration
Collaboration Tools
Role-Based Permissions
Permission Management

Categories in common

NICE inContact

4.2

(416)

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

3.9

What users say about NICE inContact's value for money

We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

Rick H.

Features

Total

features in common

NICE inContact's unique features

Voice Mail
Third Party Integration
Feedback Management
Multi-Language

Scopedesk's unique features

Collaborative Review
Website Integration
Support Ticket Tracking
Customer Accounts

Categories in common

Salesforce Service Cloud

(507)

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

Anonymous Reviewer

Features

Total

features in common

Salesforce Service Cloud's unique features

Approval Process Control
Multi-Channel Management
Customizable Templates
Social Media Integration

Scopedesk's unique features

Web Forms
Email Alerts
Help Desk Integration
Collaborative Review

Categories in common

LiveAgent

(978)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

Anonymous Reviewer

Features

Total

119

features in common

LiveAgent's unique features

Gamification
Custom Forms
Text Editing
Real Time Analytics

Scopedesk's unique features

Customer Accounts
Help Desk Integration
Collaborative Review
Applications Management

Categories in common

Bitrix24

4.0

(438)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

Anna W.

Features

Total

features in common

Bitrix24's unique features

Employee Database
Two-Way Audio & Video
Audit Trail
Document Management

Scopedesk's unique features

Customer Accounts
Customer History
Collaborative Review
Email Notifications

Categories in common

Agile CRM

4.2

(397)

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.3

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Features

Total

features in common

Agile CRM's unique features

Event Triggered Actions
Calendar Management
Email Integration
Auto-Responders

Scopedesk's unique features

Collaborative Review
Customer Accounts
Collaboration Tools
Email Notifications

Categories in common

LogMeIn Rescue

4.6

(125)

Remote support for helpdesks, call centers and organizations

Pricing

Starting from

$149/month

Value for money

4.3

What users say about LogMeIn Rescue's value for money

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Anonymous Reviewer

D go to say it's 100% one of the best remote support software money can buy.

Lawrence L.

Features

Total

features in common

LogMeIn Rescue's unique features

Customizable Branding
Chat
Auditing
Third Party Integration

Scopedesk's unique features

Customer Accounts
Support Ticket Management
Support Ticket Tracking
Help Desk Management

Categories in common

Aspect Via

(14)

Cloud contact center and workforce optimization solution

Features

Total

features in common

Aspect Via's unique features

Self Service Portal
Request Routing
Demand Forecasting
Campaign Management

Scopedesk's unique features

Collaborative Review
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

Contact Center

Omnis

(0)

Contact center solution for customer engagement

Features

Total

features in common

Omnis' unique features

Self Service Portal
Automatic Call Distribution
Auto-Dialer
Instant Messaging

Scopedesk's unique features

Customer Accounts
Support Ticket Management
Support Ticket Tracking
Help Desk Management

Categories in common

Contact Center

Stella Connect

5.0

(3)

Customer feedback, coaching, and QA for customer support.

Features

Total

features in common

Stella Connect's unique features

Customer Activity Reporting
Third Party Integration
Analytics
Alerts / Escalation

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

Contact Center

ClarityTel

(7)

VoIP-based communication management solution

Features

Total

features in common

ClarityTel's unique features

Auto-Dialer
Activity Dashboard
Fax Management
Voice Mail

Scopedesk's unique features

Collaboration Tools
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

Contact Center

ProcedureFlow

4.9

(26)

Cloud-based knowledge management software

Pricing

Value for money

4.8

What users say about ProcedureFlow's value for money

Cost effective with a great collaboration feature that allows users to interact and continuously improve processes. Procedure Flow is user-friendly and easy to use.

Christopher U.

They left no stone unturned to figure out how the product could help improve efficiency, lower costs, and streamline different ideas and procedures into one flow.

tyrone w.

Features

Total

features in common

ProcedureFlow's unique features

Approval Process Control
Access Control
Self-Learning
Engagement Analytics

Scopedesk's unique features

Collaborative Review
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

Contact Center

Balto

(3)

Call center phone coaching for sales & customer service reps

Features

Total

features in common

Balto's unique features

Sales Tracking
Alerts / Escalation
Activity Dashboard
Gamification

Scopedesk's unique features

Collaborative Review
Web Forms
Support Ticket Management
Permission Management

Categories in common

Contact Center

PlayVox

(42)

Quality Assurance Software for customer service teams.

Features

Total

features in common

PlayVox's unique features

Role Management
Instant Messaging
Class Scheduling
Forms Management

Scopedesk's unique features

Collaborative Review
Web Forms
Support Ticket Management
Help Desk Integration

Categories in common

Contact Center

Convoso

(15)

Convert more leads in less time!

Pricing

Starting from

$90/month

Value for money

4.8

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Shane L.

Features

Total

features in common

Convoso's unique features

IVR / Voice Recognition
Goal Setting / Tracking
Caller ID
Call Center Management

Scopedesk's unique features

Collaborative Review
Support Ticket Management
Support Ticket Tracking
Help Desk Management

Categories in common

Contact Center

SpitFire

(20)

Web-based predictive dialer software for call centers

Pricing

Starting from

$70/month

Value for money

3.8

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Anonymous Reviewer

Features

Total

features in common

SpitFire's unique features

Automated Scheduling
Auto-Dialer
Predictive Dialer
Call Recording

Scopedesk's unique features

Collaborative Review
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

Contact Center

Scorebuddy

(40)

QA Software for scoring (Calls/email/chat/social)

Pricing

Starting from

$12/month

Value for money

4.6

What users say about Scorebuddy's value for money

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

Tim H.

Features

Total

features in common

Scorebuddy's unique features

Monitoring
Surveys & Feedback

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

Contact Center

Channels

4.8

(36)

Power up your customer service

Pricing

Starting from

$24/month

Value for money

4.9

What users say about Channels' value for money

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

Eman M.

You get your own phone number for free, which usually comes with a big price itself.

Eli S.

Features

Total

features in common

Channels' unique features

Video Conferencing
Lead Generation
Caller ID
Third Party Integration

Scopedesk's unique features

Customer Accounts
Web Forms
Support Ticket Management
Permission Management

Categories in common

Contact Center

Newfies-Dialer

5.0

(4)

Auto dialers for lead generation & telemarketing

Features

Total

features in common

Newfies-Dialer's unique features

Credit Card Integration
Call Transfer
Auto-Dialer
Text to Speech

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

Contact Center

uContact

(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

features in common

uContact's unique features

Call Reporting
Quality Control
Predictive Dialer
Compliance Management

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

Contact Center

Qubicles

(24)

Revolutionary blockchain-powered contact center software

Pricing

Value for money

4.8

What users say about Qubicles' value for money

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

Gustavo M.

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares.

Daryl A.

Features

Total

features in common

Qubicles' unique features

Call List Management
Search Functionality
Real Time Data
Conditional Logic

Scopedesk's unique features

Website Integration
Collaborative Review
Support Ticket Tracking
Role-Based Permissions

Categories in common

Contact Center

VCC Live

(26)

All-in-one Cloud Contact Center Software

Pricing

Starting from

€55/month

Value for money

4.7

What users say about VCC Live's value for money

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.

Antonio C.

Overall, a nice peace of software and a good reliable service worth the money.

Branimir P.

Features

Total

features in common

VCC Live's unique features

Automatic Notifications
Access Control
Project Management
SMS Integration

Scopedesk's unique features

Collaborative Review
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

Contact Center

InfoFlo

(79)

All-in-One CRM Software Solution

Pricing

Starting from

$99

Value for money

4.6

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jim S.

A cost effective and simple solution to my problem.

Martin C.

Features

Total

features in common

InfoFlo's unique features

Accounting Integration
Access Control
Custom Forms
Automatic Backup

Scopedesk's unique features

Collaboration Tools
Support Ticket Management
Support Ticket Tracking
Help Desk Integration

Categories in common

Contact Center

PhoneBurner

4.8

(136)

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

Sophia C.

Features

Total

features in common

PhoneBurner's unique features

Gamification
Follow-up Scheduling
Call Recording
Automatic Call Distribution

Scopedesk's unique features

Collaborative Review
Website Integration
Web Forms
Help Desk Management

Categories in common

Contact Center

XCALLY

4.8

(80)

Omnichannel contact center management

Pricing

Value for money

4.7

What users say about XCALLY's value for money