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Scopedesk vs Agile CRM Comparison

Overview

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

193

127

48

15

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Pros

It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.
It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Cons

Cons

Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
The support team is very patient and they have schedules available for training 24*7 for each module and there is no restriction for training.
I had major trouble canceling my free trial and was eventually charged for two months of subscription. I am updating this review as I was able to receive a refund for those two months.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features16
  • A/B Testing
  • API
  • Applications Management
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Sales
  • Behavior Tracking
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Click Tracking
  • Collaboration Tools
  • Collaborative Review
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Document Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Calendar
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • Invoice Management
  • Landing Page Templates
  • Lead Assignment
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Newsletter Management
  • Permission Management
  • Project Management
  • Project Tracking
  • Projections
  • Prospecting Tools
  • ROI Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Timeline Management
  • Voice Mail
  • WYSIWYG Editor
  • Web Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features76
  • A/B Testing
  • API
  • Applications Management
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Sales
  • Behavior Tracking
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Click Tracking
  • Collaboration Tools
  • Collaborative Review
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Document Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Calendar
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • Invoice Management
  • Landing Page Templates
  • Lead Assignment
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Newsletter Management
  • Permission Management
  • Project Management
  • Project Tracking
  • Projections
  • Prospecting Tools
  • ROI Analytics
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Timeline Management
  • Voice Mail
  • WYSIWYG Editor
  • Web Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations92
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Scopedesk vs. Agile CRM

See how Scopedesk and Agile CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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