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Scopedesk vs CallVU Comparison

Overview

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features16
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Applications Management
  • Authentication
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Collaboration Tools
  • Collaborative Review
  • Communication Management
  • Compliance Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Digital Signature
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Escalation Management
  • Feedback Collection
  • Forms Management
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Multi-Channel Communication
  • PCI DSS Compliance
  • Performance Metrics
  • Permission Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Support
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features37
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Applications Management
  • Authentication
  • CRM Integration
  • Call Center Management
  • Campaign Management
  • Collaboration Tools
  • Collaborative Review
  • Communication Management
  • Compliance Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Digital Signature
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Escalation Management
  • Feedback Collection
  • Forms Management
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Multi-Channel Communication
  • PCI DSS Compliance
  • Performance Metrics
  • Permission Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Support
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Scopedesk vs. CallVU

See how Scopedesk and CallVU stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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