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Scopedesk vs Dixa Comparison

Overview

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.4

(18)

5

4

3

2

1

10

7

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Pros

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback.

Cons

Cons

No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly.
Features that are missing are coming up this year.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features16
  • "What If" Scenarios
  • API
  • Access Control
  • Applications Management
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Review
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Customer Accounts
  • Customer History
  • Customer Service Analytics
  • Customizable Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Follow-up Scheduling
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Permission Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Visitor Tracking
  • Voice Mail
  • Web Forms
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features43
  • "What If" Scenarios
  • API
  • Access Control
  • Applications Management
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Review
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Customer Accounts
  • Customer History
  • Customer Service Analytics
  • Customizable Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Follow-up Scheduling
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Distribution
  • Multi-Channel Communication
  • Permission Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Visitor Tracking
  • Voice Mail
  • Web Forms
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Scopedesk vs. Dixa

See how Scopedesk and Dixa stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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