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Scopedesk vs SmartSupport Comparison

Overview

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$199.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.2

(12)

5

4

3

2

1

6

4

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

Cons

Cons

Sometimes, the product can be difficult to navigate and a little confusing.
The fact that I was really unsure on how to get started.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review4 years ago

Key features

  • Total features16
  • API
  • Applications Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Communication Management
  • Custom Forms
  • Customer Accounts
  • Customer History
  • Email Alerts
  • Email Notifications
  • Help Desk Integration
  • Help Desk Management
  • Permission Management
  • Role-Based Permissions
  • Support Ticket Management
  • Support Ticket Tracking
  • Web Forms
  • Website Integration
  • Total features5
  • API
  • Applications Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Communication Management
  • Custom Forms
  • Customer Accounts
  • Customer History
  • Email Alerts
  • Email Notifications
  • Help Desk Integration
  • Help Desk Management
  • Permission Management
  • Role-Based Permissions
  • Support Ticket Management
  • Support Ticket Tracking
  • Web Forms
  • Website Integration

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Scopedesk vs. SmartSupport

See how Scopedesk and SmartSupport stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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