HelpMaster Comparison

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Overview

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
$695.00/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

5.0

(1)

54321
1
0
0
0
0
  • Value for money
  • Features
  • Ease of use
  • Customer support

Pros

No data

Cons

No data
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features5
  • API
  • Asset Management
  • Email Templates
  • Self Service Portal
  • Tagging

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA Software
  • Joomla
  • Magento
  • Mailchimp
  • Microsoft Dynamics CRM
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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