HelpMaster Features

HelpMaster

Helpdesk, service desk and customer support software

5.0/5 (1 review)

HelpMaster Feature Summary

  • Windows or Web
  • Email to ticket conversion. Superb rule-based filtering
  • Web based client self-service to log, track, browse KB
  • Create custom workflow using powerful templates
  • HTML email. All out-going email is available in HTML
  • Knowledge base. Create, update and web-publish content
  • Escalation engine. Build rules to create escalations and SLA
  • Time and Expense billing. Track time, money and costing.
  • API for developer support and extension
  • Active Directory enabled for quick user import and synch
  • ITIL Alignment for Incident Management
  • ITIL Alignment for Problem Management
  • Drag 'n drop attachments
  • "Stop the clock" functionality
  • Spell checking + auto text
  • Auto-suggest appropriate knowledge base article
  • Easy access "History" button to retrieve recently viewed ti
  • Create workflow for individual ticket types
  • Automatic notification to agents for updates, modifications
  • Ticket linking - Parent and child jobs

Competitor Feature Comparison

API
Asset Management
Customizable Reporting
Email Templates
Escalation Management
Rules-Based Workflow
Self Service Portal
Support Ticket Management
Tagging
Learn moreCompare App
API
Asset Management
Customizable Reporting
Email Templates
Escalation Management
Rules-Based Workflow
Self Service Portal
Support Ticket Management
Tagging
Learn moreCompare App
API
Asset Management
Customizable Reporting
Email Templates
Escalation Management
Rules-Based Workflow
Self Service Portal
Support Ticket Management
Tagging
Visit WebsiteCompare App