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HelpOnClick Alternatives

How do HelpOnClick alternatives compare?

LiveAgent and Bitrix24 stand out as its top competitors based on similarity, popularity and user reviews. When comparing HelpOnClick to its top 100 alternatives, ConnectWise Control has the highest rating, with Freshdesk as the runner-up, and HelpOnClick ranking 78th place. Zendesk has the most reviews with a total of 2,701, while HelpOnClick has 11. Users say ConnectWise Control tops the list for value for money followed by Freshdesk, while HelpOnClick comes in 73rd. Users also say Freshdesk and ConnectWise Control are the easiest to use, while HelpOnClick takes 78th place.

What are the top 5 alternatives to HelpOnClick?


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Features


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to HelpOnClick

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

31

165

36

features in common

31

features in common

LiveAgent's unique features

  • Real Time Analytics

  • Routing

  • Caller Profiles

  • Activity Tracking

HelpOnClick's unique features

  • File Transfer

  • Engagement Tracking

  • Search/Filter

  • Virtual Assistant

Starting from

$15/month

Value for money

4.7

0.1

4.6

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

27

363

36

features in common

27

features in common

Bitrix24's unique features

  • Unified Communications

  • Goal Management

  • CAN SPAM Compliance

  • Customizable Forms

HelpOnClick's unique features

  • Proactive Chat

  • Real Time Monitoring

  • Alerts / Escalation

  • Virtual Assistant

Starting from

$49/month

Value for money

4.2

0.4

4.6

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Vision Helpdesk

4.6
(29)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

33

101

36

features in common

33

features in common

Vision Helpdesk's unique features

  • Workflow Configuration

  • Issue Management

  • Real-Time Chat

  • Issue Auditing

HelpOnClick's unique features

  • Real Time Monitoring

  • Engagement Tracking

  • Screen Sharing

Starting from

$8/month

Value for money

4.4

0.2

4.6

What users say about Vision Helpdesk's value for money

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

32

69

36

features in common

32

features in common

LiveChat's unique features

  • Multi-Language

  • Tagging

  • Single Sign On

  • IT Asset Management

HelpOnClick's unique features

  • Customizable Fields

  • Virtual Assistant

  • Engagement Tracking

  • Service Level Agreement (SLA) Management

Starting from

$16/month

Value for money

4.5

0.1

4.6

What users say about LiveChat's value for money

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Features

Total

33

72

36

features in common

33

features in common

LiveHelpNow's unique features

  • Employee Management

  • Tagging

  • Event Triggered Actions

  • Alerts/Notifications

HelpOnClick's unique features

  • Customizable Fields

  • Virtual Assistant

  • Customer History

Starting from

$21/month

Value for money

4.7

0.1

4.6

What users say about LiveHelpNow's value for money

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

HH

H H.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

33

178

36

features in common

33

features in common

Zendesk's unique features

  • SSL Security

  • Audit Trail

  • Caller ID

  • Configurable Workflow

HelpOnClick's unique features

  • Reporting/Analytics

  • Engagement Tracking

  • File Transfer

Starting from

$19/month

Value for money

4.1

0.5

4.6

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

32

145

36

features in common

32

features in common

Zoho Desk's unique features

  • Assignment Management

  • Onboarding

  • Account Management

  • Multiple User Accounts

HelpOnClick's unique features

  • File Transfer

  • Website Visitor Tracking

  • Engagement Tracking

  • Geotargeting

Starting from

$14/month

Value for money

4.5

0.1

4.6

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

24

119

36

features in common

24

features in common

Freshdesk's unique features

  • Conferencing

  • Service History

  • Dispatch Management

  • Inbox Management

HelpOnClick's unique features

  • Customer History

  • Proactive Chat

  • Geotargeting

  • Website Visitor Tracking

Starting from

$18/month

Value for money

4.4

0.2

4.6

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Front

4.5
(211)

One place to take care of all your customers

Features

Total

20

115

36

features in common

20

features in common

Front's unique features

  • Quality Assurance

  • Text Analysis

  • Audio / Video Conferencing

  • Inbox Management

HelpOnClick's unique features

  • File Transfer

  • Real-time Consumer-facing Chat

  • Real Time Monitoring

  • Customer History

Starting from

$19/year

Value for money

4.2

0.4

4.6

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

22

83

36

features in common

22

features in common

elevio's unique features

  • WYSIWYG Editor

  • Real-Time Chat

  • Image Editing

  • Content Publishing Options

HelpOnClick's unique features

  • Real Time Monitoring

  • Virtual Assistant

  • Auto-Responders

  • File Sharing

Starting from

$79/month

Value for money

4.6
4.6

What users say about elevio's value for money

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

EM

Ebona M.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

AR

Anonymous Reviewer

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

Features

Total

28

121

36

features in common

28

features in common

Genesys Cloud CX's unique features

  • Progressive Dialer

  • Document Management

  • Queue Management

  • Email Templates

HelpOnClick's unique features

  • Geotargeting

  • Customizable Fields

  • Interaction Tracking

  • Engagement Tracking

Starting from

$75/month

Value for money

3.9

0.7

4.6

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Salesforce Service Cloud

4.4
(529)

Customer Service & Field Service Management Solutions

Features

Total

33

181

36

features in common

33

features in common

Salesforce Service Cloud's unique features

  • Support Ticket Management

  • Event Triggered Actions

  • Appointment Management

  • Routing

HelpOnClick's unique features

  • Search/Filter

  • Engagement Tracking

  • File Transfer

Value for money

4.1

0.5

4.6

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

21

102

36

features in common

21

features in common

Avochato's unique features

  • Commission Management

  • Supplier Management

  • Online Booking

  • Prioritization

HelpOnClick's unique features

  • Real Time Monitoring

  • Virtual Assistant

  • Customer History

  • Proactive Chat

Value for money

4.6
4.6

What users say about Avochato's value for money

Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.

BS

Blake S.

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

nb

nirav b.

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

29

87

36

features in common

29

features in common

Richpanel's unique features

  • Task Scheduling

  • Dashboard

  • Real Time Analytics

  • Data Integration

HelpOnClick's unique features

  • Surveys & Feedback

  • Screen Sharing

  • Mobile Access

  • Customizable Fields

EngageBay

4.6
(130)

Integrated sales & marketing software for growing teams

Features

Total

29

215

36

features in common

29

features in common

EngageBay's unique features

  • Lead Qualification

  • Inbox Management

  • Contact Database

  • Sales Reports

HelpOnClick's unique features

  • Chat/Messaging

  • Surveys & Feedback

  • Virtual Assistant

  • Screen Sharing

Starting from

$10.79/month

Value for money

4.8

0.2

4.6

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

HubSpot Service Hub

4.4
(119)

Cloud-based customer service solution for firms of all sizes

Features

Total

24

58

36

features in common

24

features in common

HubSpot Service Hub's unique features

  • Feedback Management

  • Macros/Templated Responses

  • Usage Tracking/Analytics

  • Account Alerts

HelpOnClick's unique features

  • Service Level Agreement (SLA) Management

  • Real Time Monitoring

  • API

  • File Sharing

Starting from

$45/month

Value for money

4.2

0.4

4.6

What users say about HubSpot Service Hub's value for money

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

Gorgias

4.7
(81)

Help desk and customer service solution

Features

Total

24

58

36

features in common

24

features in common

Gorgias' unique features

  • Workflow Management

  • Feedback Management

  • Communication Management

  • Issue Tracking

HelpOnClick's unique features

  • Service Level Agreement (SLA) Management

  • Real Time Monitoring

  • Geotargeting

  • Self Service Portal

Starting from

$60/month

Value for money

4.5

0.1

4.6

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

ngDesk

4.5
(12)

Ticket management for customer service and support teams

Features

Total

28

44

36

features in common

28

features in common

ngDesk's unique features

  • Multiple User Accounts

  • Workflow Configuration

  • Workflow Management

  • CRM

HelpOnClick's unique features

  • File Transfer

  • Screen Sharing

  • Customer History

  • Performance Metrics

Value for money

4.8

0.2

4.6

What users say about ngDesk's value for money

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.

VG

Vassilis G.

All our customers are very happy with our turn around time and that increased number of customers and their trust in us. Being a ticketing platform initially its growing as a complete CRM.

SS

Sharath S.

Trengo

4.7
(18)

Collaborative inbox for all communication channels.

Features

Total

30

67

36

features in common

30

features in common

Trengo's unique features

  • Tagging

  • Video Conferencing

  • Call Recording

  • Video Chat

HelpOnClick's unique features

  • File Transfer

  • Geotargeting

  • Engagement Tracking

  • File Sharing

Starting from

15/month

Value for money

4.7

0.1

4.6

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Genesys DX

4.4
(26)

AI-powered customer engagement platform

Features

Total

18

48

36

features in common

18

features in common

Genesys DX's unique features

  • Communication Management

  • Natural Language Processing

  • Customer Segmentation

  • AI/Machine Learning

HelpOnClick's unique features

  • Canned Responses

  • Customizable Fields

  • Proactive Chat

  • Transcripts/Chat History

Starting from

$0.01

Value for money

4.6
4.6

What users say about Genesys DX's value for money

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Sheik Mohamed S.

Froged

4.7
(39)

Customer engagement software

Features

Total

27

78

36

features in common

27

features in common

Froged's unique features

  • CRM

  • Client Portal

  • Real Time Reporting

  • Activity Tracking

HelpOnClick's unique features

  • Service Level Agreement (SLA) Management

  • Real Time Monitoring

  • Engagement Tracking

  • Virtual Assistant

Starting from

69/month

Value for money

4.9

0.3

4.6

What users say about Froged's value for money

Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up.

AR

Anonymous Reviewer

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

Features

Total

30

75

36

features in common

30

features in common

Comm100 Live Chat's unique features

  • Real Time Data

  • Activity Dashboard

  • Video Conferencing

  • Progress Tracking

HelpOnClick's unique features

  • Automated Routing

  • Customizable Fields

  • Engagement Tracking

  • Service Level Agreement (SLA) Management

Starting from

$29/month

Value for money

4.4

0.2

4.6

What users say about Comm100 Live Chat's value for money

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.

JJ

Jessica J.

ProProfs Chat

4.8
(51)

Live chat software for websites

Features

Total

19

25

36

features in common

19

features in common

ProProfs Chat's unique features

  • Real Time Notifications

  • Reporting & Statistics

  • Help Desk Management

  • Customizable Templates

HelpOnClick's unique features

  • Chat/Messaging

  • Call Center Management

  • Social Media Integration

  • Customizable Fields

Starting from

$9/month

Value for money

4.7

0.1

4.6

What users say about ProProfs Chat's value for money

I have used so many services but nothing comes equivalent to Live2Support. Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance.

es

emma s.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

17

22

36

features in common

17

features in common

HappyFox Chat's unique features

  • Alerts/Notifications

  • Feedback Management

  • Website Integration

  • SMS Messaging

HelpOnClick's unique features

  • Auto-Responders

  • Interaction Tracking

  • Service Level Agreement (SLA) Management

  • Surveys & Feedback

Starting from

$29.99/month

Value for money

4.5

0.1

4.6

What users say about HappyFox Chat's value for money

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

Acquire

5.0
(20)

Multi-channel Customer Communication Platform

Features

Total

29

50

36

features in common

29

features in common

Acquire's unique features

  • SSL Security

  • Remote Access/Control

  • Visual Analytics

  • Onboarding

HelpOnClick's unique features

  • Customizable Fields

  • Search/Filter

  • Alerts / Escalation

  • Interaction Tracking

Smartsupp

4.7
(259)

Smartsupp – live chat, chatbots, video recordings

Features

Total

21

27

36

features in common

21

features in common

Smartsupp's unique features

  • Real Time Analytics

  • Event Triggered Actions

  • Queue Management

  • Reporting & Statistics

HelpOnClick's unique features

  • Service Level Agreement (SLA) Management

  • Email Management

  • File Sharing

  • Customizable Fields

Starting from

$10/month

Value for money

4.5

0.1

4.6

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

HT

Hynek T.

I've had problems with the mobile app. Conversations were not popping and I was losing chats.

CU

Carlos U.

Tidio

4.8
(220)

Communicator for businesses. live chat, messenger and email

Features

Total

19

32

36

features in common

19

features in common

Tidio's unique features

  • Feedback Management

  • Complaint Monitoring

  • Help Desk Management

  • CRM

HelpOnClick's unique features

  • API

  • Call Center Management

  • Social Media Integration

  • Self Service Portal

Starting from

$15/year

Value for money

4.7

0.1

4.6

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Ada

5.0
(5)

Ada is an easy to use customer support automation platform.

Features

Total

21

41

36

features in common

21

features in common

Ada's unique features

  • Drag & Drop

  • Chatbot

  • Natural Language Processing

  • Real Time Analytics

HelpOnClick's unique features

  • Interaction Tracking

  • Service Level Agreement (SLA) Management

  • Screen Sharing

  • Automated Routing

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

32

109

36

features in common

32

features in common

Quiq Messaging's unique features

  • Appointment Management

  • Customer Database

  • Lead Capture

  • Product Recommendations

HelpOnClick's unique features

  • File Transfer

  • Customer History

  • Interaction Tracking

  • Geotargeting

Starting from

$6,000/month

Value for money

4.5

0.1

4.6

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

FAQ Bot

4.7
(9)

Become FAQing amazing at customer service.

Features

Total

24

65

36

features in common

24

features in common

FAQ Bot's unique features

  • Multi-Language

  • Multiple User Accounts

  • Customer Experience Management

  • Intent Recognition

HelpOnClick's unique features

  • Transfers/Routing

  • Service Level Agreement (SLA) Management

  • Surveys & Feedback

  • Automated Routing

HappyFox Help Desk

4.6
(84)

Helpdesk, customer support software

Features

Total

18

75

36

features in common

18

features in common

HappyFox Help Desk's unique features

  • Dashboard

  • Queue Management

  • Multi-Channel Communication

  • Issue Auditing

HelpOnClick's unique features

  • Canned Responses

  • File Sharing

  • Search/Filter

  • Transcripts/Chat History

Starting from

$29/month

Value for money

4.5

0.1

4.6

What users say about HappyFox Help Desk's value for money

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

SolarWinds Service Desk

4.6
(521)

IT Service Desk & Asset Management Software

Features

Total

16

93

36

features in common

16

features in common

SolarWinds Service Desk's unique features

  • Activity Tracking

  • Help Desk Management

  • Data Mapping

  • Real Time Data

HelpOnClick's unique features

  • Website Visitor Tracking

  • File Transfer

  • Proactive Chat

  • Interaction Tracking

Starting from

$19/month

Value for money

4.5

0.1

4.6

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

Hiver

4.7
(74)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

14

56

36

features in common

14

features in common

Hiver's unique features

  • Task Management

  • Macros/Templated Responses

  • Collaboration Tools

  • Remote Access/Control

HelpOnClick's unique features

  • Screen Sharing

  • File Transfer

  • Chat/Messaging

  • Transfers/Routing

Starting from

$12/month

Value for money

4.6
4.6

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Agile CRM

4.1
(416)

Sales and marketing CRM for growing businesses

Features

Total