HelpOnClick Features

HelpOnClick

Live Chat Software and Virtual agent for SMBs

4.64/5 (11 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Recording
Canned Responses
Categorization/Grouping
Chat Transcript
Chat/Messaging
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Email Management
Email Templates
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Geotargeting
Historical Reporting
IT Asset Management
Inbox Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Network Monitoring
Offline Form
Performance Metrics
Proactive Chat
Project Time Tracking
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Web Traffic Reporting
Website Visitor Tracking
Workflow Configuration
Visit WebsiteCompare App
API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Recording
Canned Responses
Categorization/Grouping
Chat Transcript
Chat/Messaging
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Email Management
Email Templates
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Geotargeting
Historical Reporting
IT Asset Management
Inbox Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Network Monitoring
Offline Form
Performance Metrics
Proactive Chat
Project Time Tracking
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Web Traffic Reporting
Website Visitor Tracking
Workflow Configuration
Visit WebsiteCompare App
API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Recording
Canned Responses
Categorization/Grouping
Chat Transcript
Chat/Messaging
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Email Management
Email Templates
Employee Management
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Geotargeting
Historical Reporting
IT Asset Management
Inbox Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Network Monitoring
Offline Form
Performance Metrics
Proactive Chat
Project Time Tracking
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Web Traffic Reporting
Website Visitor Tracking
Workflow Configuration
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Android App


0 reviews

HelpOnClick Feature Reviews

10 reviewers had the following to say about HelpOnClick's features:

Ronda M.

Verified Reviewer

Poor Response from all levels

2021-05-17

The software itself is really nice and easy to use, however their customer service response needs to improve.

Pros

having a Desktop version was great since we don't keep browsers open.

Cons

Trying to live chat with them takes forever, which is bad when you are selling a live chat solution!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more
Travis H.

Good value for small businesses

2018-07-28

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from HelpOnClick


Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Read more
shannon b.

archived chats

2016-08-03

Easy to use, pretty intuitive.

Pros

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

Cons

You have to delete archived chats one at a time which takes up more time and space then necessary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from HelpOnClick


Hi Shannon,

Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection.

Regards,
Tatiana

Read more
Mike D.

Easy to use chat software

2018-12-11

We are a hotel and lots of our guests chat with us instead of calling.

Pros

Easy to setup and use for both the chatter and chatee.

Cons

Been using the software for over 2 years and have not encountered any problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy L.

My appreciation of HelpOnClick

2019-04-12

I really appreciate this tool and even more when I see that customers love it too

Pros

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons

It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HelpOnClick


Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Read more
Jarad P.

We Love HelpOnClick and Our Customers Do Too!

2018-12-11

We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros

HelpOnClick was super easy to install on our website.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
PM M.

HelpOnClick review

2018-12-11

Pros

Provides all the tools you need to easily implement chat software on to a website.

Cons

No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Machinery company, 51-200 employees)

Chatting like the best of them!

2019-04-16

Pros

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons

I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from HelpOnClick


Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Read more
Sean M.

This is a great product

2018-12-14

I have used it for a couple years now and it is a great way to instantly talk to potential clients.

Pros

Easy to implement into our website.

Cons

Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HelpOnClick


Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page.

Read more
Anonymous
(Retail company, 11-50 employees)

Love connecting easily

2018-12-12

Pros

Easy to work with as a customer!

Cons

Have not run into any problems as of now.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more