HelpOnClick Pricing Plan & Cost Guide

HelpOnClick

Live Chat Software and Virtual agent for SMBs

4.64/5 (11 reviews)

HelpOnClick Pricing

Starting from: $7.20/month

Pricing model: Subscription

Free Trial: Available

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.

View Pricing Plans Free Trial

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HelpOnClick Pricing Reviews

Pros

  • Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.Nancy L.Read the full review
  • As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.Verified ReviewerRead the full review
  • I really appreciate this tool and even more when I see that customers love it too.Nancy L.Read the full review

Cons

  • Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.Jarad P.Read the full review
  • It does not work well with Google chrome...I can only use it with Edge...I prefer Google.Nancy L.Read the full review
  • Their customer service is very slow to respond, if they respond at all. Trying to live chat with them takes forever, which is bad when you are selling a live chat solution.Ronda M.Read the full review
100%
recommended this to a friend or a colleague

4 reviewers had the following to say about HelpOnClick's pricing:

Travis H.

Good value for small businesses

Used daily for 6-12 months
Reviewed 2018-07-28
Review Source: Capterra

Overall, this is a good value for small businesses and plan to continue using them.

Pros
Affordable compared to other options. Easy to use for basic chat functions.

Cons
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Response from HelpOnClick


Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jeremy F.

HelpOnClick Live Chat is a great turn-key platform

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

Pros
What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

Cons
The only con I would say is adding users can be cost prohibitive in some cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Chatting like the best of them!

Used daily for 2+ years
Reviewed 2019-04-16
Review Source: Capterra

Pros
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Response from HelpOnClick


Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jarad P.

We Love HelpOnClick and Our Customers Do Too!

Used daily for 2+ years
Reviewed 2018-12-11
Review Source: Capterra

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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