Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available
HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.
4 reviewers had the following to say about HelpOnClick's pricing:
Overall, this is a good value for small businesses and plan to continue using them.
Pros
Affordable compared to other options. Easy to use for basic chat functions.
Cons
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
Rating breakdown
Likelihood to recommend: 7/10
Pros
What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.
Cons
The only con I would say is adding users can be cost prohibitive in some cases.
Rating breakdown
Likelihood to recommend: 9/10
Pros
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Cons
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
Rating breakdown
Likelihood to recommend: 8/10
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Pros
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
Rating breakdown
Likelihood to recommend: 10/10
