Helprace - 2026 Pricing, Features, Reviews & Alternatives

Helprace is a customer service software for startups, small businesses and enterprises. Helprace allows companies to track, manage and sort conversations with their customers. With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. Users can submit feedback according to four channels: questions, ideas, problems and praise. This results in a seamless integration of one-on-one and self-service support.

Helprace integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs & knowledge base. To help users manage tickets and emails, Helprace supports ticket assignment, ticket activity log and email signature technology, plus custom fields, multiple inboxes, auto-replies, and more. Helprace also provides reporting tools, which give users insight into the busiest time of day, response times, replies to solve, resolution time, and customer satisfaction.

Community and feedback technology supports customer voting, questions and answers, user feedback, and internal communities. Moderation tools allow users to approve posts and comments before they go live, or review them afterwards. A list of Helprace's common features include localization, spam filtering, tagging, and a WYSIWYG Editor. With the WYSIWYG Editor, users can edit tickets, articles and topics visually. Using the Helprace REST API, users can integrate their helpdesk with their website or app. Security features include social sign-in, SSL encryption, single sign-on, and HIPAA compliance, plus PCI compliance (Level 1).