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HelpSpace Reviews - Page 2

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29 reviews

Recommended

VO
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Volkan O.

Computer Software, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Beautiful, functional and helpful

Reviewed 3 years ago

I shared my needs with them and they quickly update the product. The product works correctly, I haven't seen any bugs. It simply does the job.

Pros

I love the product's simplicity and at the same time doing everything for us. They have a great team, they're really helpful and fast. The product is beautiful. There is a combination here, it has the functionality you need.

Cons

It's a new product, they need to work on different things but it's a natural path. There is no cons.

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Niloy S.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HelpSpace has almost everything is need for provide cool support the customers

Reviewed 3 years ago
Pros

I can manage 3 email channels from one 1 portal which is very good for me. also, HelpSpace provides documentation sites which is really a time saver.

Cons

Recently HelpSpace added the Trash tab feature for delete messages which is very good if somehow anyone deletes tickets also the custom rules is very useful to assign the tickets to particular teams or agents

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Jamie S.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Loving this app so far

Reviewed 3 years ago
Pros

Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward.

Cons

While it is a new software, I would like to see a few extra advaned features such as reports on articles. However I can wait for this.

ED
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Enkhbat D.

E-Learning, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very clean UI and just works

Reviewed 3 years ago
Pros

Easy setup. Clean and simple UI, which we very liked.

Cons

Nothing. The only issue for some users - It's new and needs more integrations.