HoduCC Features

HoduCC

Omnichannel call center software for sales and support teams

4.74/5 (23 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Campaign Management
Chat/Messaging
Chatbot
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customizable Reports
Dashboard
Data Import/Export
Email Management
Event Triggered Actions
FCC Compliance
FTC Compliance
File Transfer
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Lead Distribution
Lead Management
List Management
Local Caller ID
Manual Dialer
Monitoring
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Recording
Search/Filter
Third Party Integrations
Voice Mail
Workflow Management
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API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Campaign Management
Chat/Messaging
Chatbot
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customizable Reports
Dashboard
Data Import/Export
Email Management
Event Triggered Actions
FCC Compliance
FTC Compliance
File Transfer
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Lead Distribution
Lead Management
List Management
Local Caller ID
Manual Dialer
Monitoring
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Recording
Search/Filter
Third Party Integrations
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Callback Scheduling
Campaign Management
Chat/Messaging
Chatbot
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customizable Reports
Dashboard
Data Import/Export
Email Management
Event Triggered Actions
FCC Compliance
FTC Compliance
File Transfer
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Lead Distribution
Lead Management
List Management
Local Caller ID
Manual Dialer
Monitoring
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Recording
Search/Filter
Third Party Integrations
Voice Mail
Workflow Management
Visit WebsiteCompare App

HoduCC Feature Reviews

22 reviewers had the following to say about HoduCC's features:

Darryl B.

FPComms

2020-07-14

Pros

Quick and efficient dashboards for real time information of agents and campaigns

Cons

Difficulty in integration to social media offerings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Darryl.

Read more
Adeyinka A.

Accountability

2020-07-10

It has been a wonderful experience.

Pros

I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.

Cons

The email support can also do a whole lot better especially from escalation perspectives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Hashim K.

Best Omni-Channel Solution

2020-07-14

The only Omni-Channel HoduCC, recommended by Agents and Supervisors.

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents.

Cons

Mobile App for Agents will be revolutionary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you.

Read more
Ismed S.

Provides total solution contact center application for our enterprise and government clients

2020-07-14

I think that HoduCC is the best Omni Channel Contact Center to be used even by business process outsourcing company as this application has already equipped with all voice call center features for inbound call like skill based mapping, disposition module and trouble ticket.

Pros

True Omni Channel, CRM, Ticketing, Disposition and Callback Module

Cons

None of HoduCC to be noticed as cons until now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Ismed.

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Sheejan K.

HuduCC and PBX solution

2020-07-14

Single solutions for all channels

Pros

If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC

Cons

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Sheejan.

Read more
Ali A.

How HoduCC changed the customer service experience

2020-07-14

HoduCC has been value for money with good support team

Pros

Omni channel contact centre is real life/cost saving tools for any company which has presence in social media as well as phone system.

Cons

Overall is a complete product while there are rooms for improvement, specially on how facebook comments shows on agent dashboard

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Triwardhana S.

completed Omni Channel contact center pbx

2020-07-11

Pros

Build in CRM with Omni Channel feature such as Calls, email, social media, whatsapp that can manage easily in one system.

Cons

The license only provided perpetual instead annual so it more CaPex then Opex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Triwardhana.

Read more
Alejandro A.

HoduCC review

2020-07-23

Nice guys, reliable software, reliable customization services, good support services

Pros

Very stable Low hardware requirements Bandwith efficient

Cons

Some CC Features missing, User interface needs some rework, Repot generator is very basic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sumeet B.

Best for multi-process architecture

2018-11-21

Pros

We were looking for a multi-process design for our organization which was appropriate conveyed by the HoduCC Application.

Cons

There is nothing in HoduCC which you not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hodusoft


Thank you so much.

Read more
Abd B.

Very good software

2020-07-11

Pros

The Auto call feature. Is a great feature

Cons

I hope if the price and support price, be lower

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Abd Baghdadi.

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Suyog S.

Excellent team and support

2020-07-13

Great experience.

Pros

Quite user friendly and easy to use and great support

Cons

Not applicable I have been using this application for long time and found this is good, economical and easy to customize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you.

Read more
Adetayo C.

Very reliable Software

2021-04-01

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

Pros

Easy of use is the major highlights of this software

Cons

there are basically no real issues about the HudoXC for now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mittal S.

Contact center for varying business sizes

2019-01-08

Skill based routing reduces helps managing the call flow in the peak hours in more adequate manner

Pros

Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

Cons

As of Now there is nothing to Dislike about HoduCC,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hodusoft


Thank you so much.

Read more
Vinesh M.

Hoducc user friendly software

2020-08-04

Helps organisations to save costs and be more efficient.

Pros

The 24 x 7 support provided by the team is incredible.

Cons

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Vinesh.

Read more
Mike T.

Flexible and Trustable software

2020-07-21

We have implmented HoduCC on different kind (and sizes) of customers, with different needs, the implementation is very easy as they perform all the process, give you a training and help you whenever you need.

Pros

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

Cons

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you!

Read more
Faisal A.

Best & most reliable solution in its class

2020-07-14

The whole process became easy and efficient.

Pros

Feature rich, easy to use and most helpful team to coordinate and work with.

Cons

We got all and much more than we were looking for

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Faisal.

Read more
Kim D.

1-2-3 kick off

2020-07-14

We have so fare found the HoduCC is very stable and when we have suggestions from our client they will be fast implemented. So keep t up, as HoduCC is a product there will be well known like example Zoom.

Pros

What we had found is the HoduCC is fast to setup, so in a very short time the agents can start working.

Cons

When there is a special request for configuration from our client, we need to have assistant from the support team. The support team is very help full and I like to work with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
cody i.

A Premium contact Center Software for any organization

2020-03-12

Pros

Working with their team has been no different than working with someone officed in the same building as me. Communication and customer service is second to none.

Cons

No, There are nothing about that I dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hodusoft


Thank you so much.

Read more
Vipul K.

Feed back

2020-07-26

Team are supportive

Pros

We are just using this software because before lock-down we have implement and need to use more feature.

Cons

Can't say anything because just now we are using this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you Vipul.

Read more
Vinod N.

Excellent solution

2020-07-14

Excellent

Pros

Great product with excellent customer support

Cons

Not applicable. We liked the application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HoduSoft


Thank you.

Read more
Anonymous
(Telecommunications company, 51-200 employees)

YAXXA - HoduCC

2020-09-15

The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.

Pros

We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.

Cons

Nothing we are currently very happy with the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jones W.

Find it really useful in terms of operation and efficiency

2017-03-06

At first I was reluctant but soon we got to know it was pretty easy to operate.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hodusoft


Thank you so much.

Read more