HoduCC Reviews

Easy access to leadership to discuss future development.

Not a feature-rich as other enterprise platforms

It is easy to use and the sound is clear.

When there is a technical issue on weekends, it takes days before it gets resolved.

call clarity is topnotch and connection is swift

Not showing saved information that may likely show what is saved about the call.

It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too.

Call reminder and graphical representative of both inbound and outbound calls

I like the Real-Time Reporting/call recording

There are no aspect of the product that is difficult to use

Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs.

Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client.

Dashboard, Call recordingCall backCustomer management

No bulk sms features which is more important for our customer and it will to attract more of our local customers. On the other hand, Support fee is very high so if you could reduce the fee it will be more appreciated.

Product easy to useIntegration easySupport available

Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial

Flexibility and easy to use, rich features

Chatbot integrationIVR Bank TransactionMarket Place Integration

I like how fast agents can use the system. The learning process is very short.It have nearly all the features as the big an complex systems.It is able to get request customized, for a fair price and time .Support team assist very professional.

That the time line for the customization can be shorter.

The central dashboard is easy to understand and use.The multi-tenancy features

The support team is not very active, the product interface was not user friendly and the support teams were unreachable.

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

Multi feature and interface, easy to understand

Expect multiple contacts number, can be added more than one contact number for customers information

We love the Omni Channel feature which accommodate most of the communication platforms. Also the Web dialer is easy to use.

Nothing noticed upto yet to dislike. Overall is a good solution.

Easy of use is the major highlights of this software

there are basically no real issues about the HudoXC for now

Very stable Low hardware requirements Bandwith efficient

Some CC Features missing, User interface needs some rework, Repot generator is very basic

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

Thank you!

Great product with excellent customer support

Not applicable. We liked the application

Thank you.

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Mobile App for Agents will be revolutionary.

Thank you.

Build in CRM with Omni Channel feature such as Calls, email, social media, whatsapp that can manage easily in one system.

The license only provided perpetual instead annual so it more CaPex then Opex.

Thank you Triwardhana.

It has multiple options for login purpose depending upon your need

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.

Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives.

In searching for a premium contact center phone platform, I found the available options to be less than satisfying. After learning about HoduSoft’s product, I had several calls with their team and was given access to a demo system. I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price. Working with their team has been no different than working with someone officed in the same building as me. Communication and customer service is second to none. I look forward to working with HoduSoft on many more future products.

No, There are nothing about that I dislike.

Thank you so much.

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

As of Now there is nothing to Dislike about HoduCC,

Thank you so much.

HoduCC CRM application is the one point answer for a superior client benefit. The User Interface is brilliant, simple and most viably clear as crystal. We were looking for a multi-process design for our organization which was appropriate conveyed by the HoduCC Application.

There is nothing in HoduCC which you not like.

Thank you so much.