Hotline Pricing, Features, Reviews & Comparison of Alternatives

Hotline Reviews

Hotline

In-app FAQs, live chat, and proactive engagement

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This Application No Longer Exists

Hotline is no longer available for purchase. Archived information about Hotline is available below.

Alternatives to Hotline

Hotline Screenshots (8)

Hotline screenshot: Hotline includes Smart Plugs, which show agents relevant customer information within the conversation windowHotline screenshot: Conversations in Hotline can include updates which are visible to agents but not to customersHotline screenshot: Hotline supports rich messages, voice messages, pictures, and moreHotline screenshot: Push notifications ensure that customers are notified of responses sent through Hotline, even if they are not currently using the appHotline screenshot: Hotline also includes a Visual Campaign Builder for targeting customer segments with specific campaignsHotline screenshot: Customers can also be sent push notifications though campaigns in HotlineHotline screenshot: Hotline allows users to set up in-app FAQs, with a grid view for customer navigationHotline screenshot: Customers can search terms in the FAQs to find the answers to their queries

Specifications

Intended Users
Mid Size Business, Small Business
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Online Support, Phone Support

Hotline Pricing

Starting from: $50.00/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Start: Free for apps with up to 25000 monthly active users and one agent; $50 per month for each additional agent.

Grow: $299 per month for 2 agents and 25000-100000 monthly active users; $60 per month for each additional agent.

Enterprise quotes are available on request.

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Key Features of Hotline

  • Chat routing
  • In-app chat
  • Push notifications
  • Role-based access
  • Automated responses
  • Customer segmentation
  • Visual campaign builder
  • Real-time agent interface
  • Multiple channels
  • Rich messages
  • Voice messages
  • Picture messages
  • Deep-links
  • Auto-replies
  • Bulk actions
  • Canned responses
  • Short codes
  • Campaign scheduling
  • Message expiry times
  • In-app FAQs

Benefits

Conversations can be categorized into different channels, allowing customers to be routed to the most appropriate team.

Contextual information can be pulled from CRM and other systems in real time, and accessed within the conversation screen.

Auto-replies can be set up for specific keywords, or based on business hours.

Responses can be preconfigured to answer the most common questions, and short codes created for common phrases.

In-app FAQs can be set up, with icons in a grid to provide visual cues for each FAQ section, and the ability to add links, videos, and pictures to FAQ answers.