HubSpot Service Hub vs livepro Comparison

Salesforce Sales Cloud

Confluence

Zendesk Suite

Freshdesk

Intercom

Salesforce Starter

Livepro Knowlege Mangement 

KMS masters

Easy to use. Great customer service. Helps staff deliver best customer service and share knowledge. 

Couldn’t live without it

livepro Knowledge Management software is perfect for OMNI Channel Customer service delivery support

Livepro has given us an excellent opportunity to easily review and present our content in a modern way, that is still suitable for the staff.

Excellent program with flexibility

Helps greatly with solving customer queries hence good customer service.

All our information at our fingertips

Fantastic! All staff are Service focussed and always willing to assist.

From zero to hero!!

For our business it has become the source of truth which is very important in a service centre. 

As an end user of this product I love how simple it is to navigate

A user friendly system that allows all customer service agents to access a single point of truth easily and in a format that helps them answer the call clearly and accurately. The benefits of this is getting someone a clear and correct answer with no impact to the customer service interaction. 

Industry leading knowledge management system

LivePro has been painless to introduce with great training and assistance from LivePro when initially implementing in our call centre / customer service team.

LivePro - A great way to ensure our customer service team has the knowledge.

Livepro is a powerful tool that empowers and gives confidence to your Customer Service Officers to provide consistent quality information to customers efficiently and competently. 

Livepro - A 'Game Changer'

The customer support from livepro had been really responsive. They really have a culture that gets customer service and they are a joy to work with.

livepro is the best Customer Knowledge Management system I have ever seen

Would highly recommend Livepro not only for their great software but also the customer service and support that really makes them a pleasure to deal with.

LivePro has really lifted our ability and efficiency in accessing the right information easily. 

A great Hub for all our Knowledge

First time resolution improvement
Reduced handling time by 30%
Training and induction  time reduction  from 6 was to 1 week
Faster time to productivity for new customer support staff 
Back office processing and compliance areas significantly reduced handling times and accuracy  by have step by step guidance to complete tasks. 
Audits were much easier to pass 

Delivers on all promises. Easy to use, quick answers, never goes down, is my most important system

The customer support is awesome!

Great Knowledge Management Tool

Made life for our call centre so much easier! 

Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. 
There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables.  
Thoroughly recommend this product!

A Fantastic tool for a Customer Service Centre!

Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing. 

Highly recommend Livepro

Currently we have practice guidance and instructions for staff that are unclear and are presented in a complicated way. Livepro allows us to present this information in a clear, stepped out process that is easy to read and understand. 

Great Product and Really Easy to Use

Overall, Livepro is the single most important tool that allows us to ensure we are maintaining a high standard of service for our customers; being consistent in the information we provide; and aligning with the requirements, legislation & policies of our organisation. Having Livepro has given our contact centre the ability to take on board new projects & business in a short space of time; knowing that our staff will always have up to date knowledge & information at their fingertips; enabling us to have confidence in the outcomes we are achieving. I can't speak highly enough about this software solution.  

Housing Direct

Providing a simplistic end-user experience to enable access to the required information, knowledge, and reporting is key to our success. Livepro provides an easy-to-use administration and build/ architecture interface. This enables us to create, curate, and design the platform the way we need it to best support our business needs without having to rely on complicated development coding, etc. 
The simple navigation throughout the platform for an end-user is highly beneficial in ensuring maximised efficiencies and meeting the service matrix. coupled with the powerful reporting insights, livepro provides deep data insight capability to drive quality coaching and improvement conversations.
There are too many benefits to list here, the key for us is the data-driven insights to ensure optimisation and delivery of best practise through simple, easy and effortless delivery of information at your fingertips, when and where you need it. 

If you are looking for an all-round knowledge tool that will support frontline success/ information delivery success, with in-depth reporting and data insights, livepro is truly the tool to use. The support is brilliant and the team are always there to support when needed, the online self-service portal is super helpful as well. The business is always open to discuss my needs and will work with us to find the best solution if it doesn't already exist. The Customer-centric mentality that is part of the livepro DNA is evident in the design & simplicity

Knowledge & Vision

Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with.

The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way.

Elevating the Customer Experience Journey for Knowledge Content

Compare HubSpot Service Hub and livepro based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Calendar Management

Canned Responses

Chat/Messaging

Client Management

Collaboration Tools

Communication Management

Contact Database

Contact Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Document Storage

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Geotargeting

Health Score

Help Desk Management

Inbox Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Mobile Access

Multi-Channel Communication

Multi-Language

NPS of Customers

Offline Form

Onboarding

Performance Metrics

Prioritization

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Virtual Assistant

Workflow Management

HubSpot Service Hub

Android

Web-based

iPad

iPhone

Digital Marketing Specialist

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

Costumer Success Assessor

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

Customer Success Specialist

This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

CRM Operations Manager

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

Customer Experience Expert

I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.

Customer Success

Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.

VP of Operations

The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.

Customer Success Manager

On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.

Sales Marketing Manager 

The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

Sales Manager

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

DIgital Marketing

Really easy to use and start operating as a small business was super helpful.

Operations Coordinator

I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.

There can be many layers to get through, and the lack of tags makes it hard to track.

Director of Organizing and Client Success

The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.

Customer Success and Engagement

In our case, a multi-language Knowledge Base is missing to make the KB more complete.

Channel Support Manager 

You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.

The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.

HubSpot Service Hub screenshot: HubSpot Service Hub customer loyalty screenshot

HubSpot Service Hub screenshot: HubSpot Service Hub emails screenshot

HubSpot Service Hub screenshot: HubSpot Service Hub knowledge base screenshot

Large Enterprises

Mid Size Business

Non Profit

Small Business

With Salesforce Starter, find more leads to fuel growth.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them.

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your team do their best work together.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

HubSpot Service Hub vs livepro Comparison

HubSpot Service Hub

livepro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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