HubSpot Service Hub vs SeamlessDesk Comparison

Overview

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...

SeamlessDesk is a cloud-based service desk software suite designed to help organizations of all sizes streamline their customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

52

50

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.6

(24)

5

4

3

2

1

17

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Pros

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response.
Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.
SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Cons

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Hubspot ensures that no customer support issue is going to get "lost in the shuffle.
Fine-tune editing of text, images and page layout are sometimes required, yet there's no way to implement that level of editing due to a complete lack of css / html editor for Knowledge Base articles.

Cons

Worst onvestment ever and worst customer care ever.
The only thing I don't like, is sometimes the tickets have. Show up for characters, but they've been quick to fix this.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features34
  • API
  • Alerts / Escalation
  • Appointment Management
  • Asset Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Call Center Management
  • Call List Management
  • Call Routing
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Storage Management
  • Document Storage
  • Email Integration
  • Email Templates
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Help Desk Management
  • Inventory Management
  • Knowledge Base Management
  • Meeting Management
  • Multi-Channel Communication
  • Multi-Language
  • Personalized Profiles
  • Pipeline Management
  • Prioritizing
  • Projections
  • Real Time Notifications
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • User Management
  • Video Management
  • Total features25
  • API
  • Alerts / Escalation
  • Appointment Management
  • Asset Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Call Center Management
  • Call List Management
  • Call Routing
  • Categorization
  • Chat
  • Chat Transcript
  • Communication Management
  • Custom Fields
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Storage Management
  • Document Storage
  • Email Integration
  • Email Templates
  • Feedback Automation
  • Feedback Management
  • Follow-up Scheduling
  • Goal Setting / Tracking
  • Help Desk Management
  • Inventory Management
  • Knowledge Base Management
  • Meeting Management
  • Multi-Channel Communication
  • Multi-Language
  • Personalized Profiles
  • Pipeline Management
  • Prioritizing
  • Projections
  • Real Time Notifications
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • User Management
  • Video Management

Integrations

  • Total integrations48
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HubSpot Service Hub vs. SeamlessDesk

See how HubSpot Service Hub and SeamlessDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.