iAdvize vs Front Comparison

Overview

iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(11)

5

4

3

2

1

2

7

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

126

44

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

I have been using it for a year and I am quite happy with it. Even on the desktop version it's great.
Excellent company to work with. Great service and awesome team.
The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Pros

Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
M still learning on how to customize it to better fit my needs. We use this app as our internal help centre (we previously used Zendesk) and I'm optimistic on the premise of this app.

Cons

Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.
I honestly have not come across anything negative.

Cons

This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides.
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features1
  • @mentions
  • API
  • Absence Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • CRM Integration
  • Channel Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Email Integration
  • Email Templates
  • Email Tracking
  • Full Text Search
  • Inbox Management
  • Mail Merge
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Two-Factor Authentication
  • Total features42
  • @mentions
  • API
  • Absence Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • CRM Integration
  • Channel Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Email Integration
  • Email Templates
  • Email Tracking
  • Full Text Search
  • Inbox Management
  • Mail Merge
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Two-Factor Authentication

Integrations

  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations81
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iAdvize vs. Front

See how iAdvize and Front stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.