iAdvize vs Gladly Comparison

Overview

iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(11)

5

4

3

2

1

2

7

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I have been using it for a year and I am quite happy with it. Even on the desktop version it's great.
Excellent company to work with. Great service and awesome team.
The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Pros

Cons

Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.
I honestly have not come across anything negative.

Cons

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features1
  • API
  • Call Center Management
  • Call Routing
  • Chat
  • Chat Transcript
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiling
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Issue Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Problem Management
  • Productivity Reporting
  • Queue Manager
  • Request Routing
  • SMS Integration
  • Social Media Integration
  • Voice Mail
  • Total features21
  • API
  • Call Center Management
  • Call Routing
  • Chat
  • Chat Transcript
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiling
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Issue Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Problem Management
  • Productivity Reporting
  • Queue Manager
  • Request Routing
  • SMS Integration
  • Social Media Integration
  • Voice Mail

Integrations

  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iAdvize vs. Gladly

See how iAdvize and Gladly stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.