iAdvize vs Smartsupp Live Chat Comparison

Add to Compare

Overview

iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(11)

5

4

3

2

1

2

7

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

164

53

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I have been using it for a year and I am quite happy with it. Even on the desktop version it's great.
Excellent company to work with. Great service and awesome team.
The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Pros

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Love it daily from the recording features to the best way to talk to customers that visit websites.

Cons

Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.
I honestly have not come across anything negative.

Cons

While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
When there is a chat lost and I do not receive the user's email address to contact him again.
We're looking at closing it down as we now don't have automatic messages when we miss people.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Application Integration
  • Authentication
  • Chat
  • Customer History
  • Customizable Branding
  • Design Management
  • Event Triggered Actions
  • Instant Messaging
  • Knowledge Base Management
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration
  • Total features21
  • API
  • Activity Dashboard
  • Application Integration
  • Authentication
  • Chat
  • Customer History
  • Customizable Branding
  • Design Management
  • Event Triggered Actions
  • Instant Messaging
  • Knowledge Base Management
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iAdvize vs. Smartsupp Live Chat

See how iAdvize and Smartsupp Live Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.